Integrating machine learning into agent workflows can radically increase productivity. But for the best accuracy (and results), you need proper calibration. Read more

Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now

ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now

Pushing the limits of AI and taking it beyond exploration to solve real world problems requires great collaboration between our Research and Product teams. Watch now

If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now

Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Rules-based chatbots simply can’t handle the complexities of customer conversations. See why forward-looking companies have moved on. Read more

Real digital transformation only happens when you reimagine what’s possible with machine learning at the core. That’s what ASAPP does—and it’s changing customer experience. Watch now

Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now