Machine Learning

ASAPP—How model calibration leads to better automation

How model calibration leads to better automation

Integrating machine learning into agent workflows can radically increase productivity. But for the best accuracy (and results), you need proper calibration. Read more

Ethan Elenberg
Ethan Elenberg, PhD

Research Scientist at ASAPP

ASAPP—How model calibration leads to better automation
ASAPP—The Chatbot Backlash

The chatbot backlash

Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—The Chatbot Backlash
ASAPP—Research feeds product innovation

Research feeds product innovation

Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Research feeds product innovation
ASAPP—How machine learning delivers a custom solution for every enterprise

How machine learning delivers a custom solution for every enterprise

ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—How machine learning delivers a custom solution for every enterprise
ASAPP—Academic research vs. solving real world problems

Academic research vs. solving real world problems

Pushing the limits of AI and taking it beyond exploration to solve real world problems requires great collaboration between our Research and Product teams. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Academic research vs. solving real world problems
ASAPP—Hidden anomalies—and why you might want to find them.

Hidden anomalies—and why you might want to find them.

If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Hidden anomalies—and why you might want to find them.
ASAPP—Solving contact center challenges with data

Solving contact center challenges with data

Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Solving contact center challenges with data
ASAPP—The profound limitations of rules-based chatbots

The profound limitations of rules-based chatbots

Rules-based chatbots simply can’t handle the complexities of customer conversations. See why forward-looking companies have moved on. Read more

Joseph Hackman
Joseph Hackman

Senior Machine Learning Engineering Manager, ASAPP

ASAPP—The profound limitations of rules-based chatbots
ASAPP—Gustavo Sapoznik

What does AI Native® technology mean for innovation in customer experience?

Real digital transformation only happens when you reimagine what’s possible with machine learning at the core. That’s what ASAPP does—and it’s changing customer experience. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Why is it important to have a deep AI research team?

Why is it important to have a deep AI research team?

Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Why is it important to have a deep AI research team?