AI Research
Generative AI: When to Go Wide and When to Go Deep
ASAPP Chief Scientist Ryan McDonald filters out the signal from the noise regarding leveraging Generative AI like ChatGPT and other LLMs (large language models) for CX Read more
Ryan McDonald, PhD
Chief Scientist at ASAPP
ASAPP tops ASR leaderboard with E‑Branchformer
See how ASAPP speech scientists recently developed the most accurate ASR model. Read more
Kwangyoun Kim
Senior Speech Scientist at ASAPP
Wav2vec could be more efficient, so we created our own pre-trained ASR Model for better Conversational AI.
Wav2vec 2.0 is arguably the most popular approach for using self-supervised training in speech, but it could be more efficient. We introduce SEW for better efficiency and performance. Read more
Felix Wu, PhD
Research Scientist at ASAPP
How task-oriented dialog helps empower agents
Task-oriented dialog elevates AI for the contact center, providing a much richer view of what’s happening so agents can more efficiently serve customers’ needs. Watch now
Ryan McDonald, PhD
Chief Scientist at ASAPP
Utilizing Pre-trained Language Model for Speech Sentiment Analysis
On the path to real-time speech sentiment analysis, new ASAPP research achieves training efficiency gains with transfer learning between spoken and written language domains. Read more
Suwon Shon, PhD
Senior Speech Scientist at ASAPP
Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts
Rather than maintaining multiple ASR models that work under varying time constraints or conditions, new ASAPP research introduces a single multi-mode model that can dynamically adjust to different scenarios. Read more
Kwangyoun Kim
Senior Speech Scientist at ASAPP
Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP
In pursuit of our mission to enhance human performance and automate the world’s workflows, ASAPP is releasing one of the largest annotated datasets for clinical NLP. Read more
James Mullenbach
Research Engineer at ASAPP
Task-oriented dialogue systems could be better. Here’s a new dataset to help.
Dialogue State Tracking has run its course. That’s why we’re establishing a new Action-Based Conversations Dataset. Read more
Derek Chen
Research Scientist at ASAPP
Addressing instabilities for few-sample BERT fine-tuning
Building on recent advances in natural language processing, new research from Felix Wu identifies ways to significantly stabilize BERT fine-tuning on small datasets. Read more
Felix Wu, PhD
Research Scientist at ASAPP
Filling in the missing pieces for automation
Natural language input can be hard to classify. ASAPP research goes beyond conventional methods, building better systems to inform more accurate automation. Read more
Yoav Artzi
Research Fellow at ASAPP
