The latest
Innovating to solve complex CX problems
Siloed legacy technology frustrates your customers. See how innovations in AI help you deliver far better customer experiences—and elevate productivity at the same time. Watch now
Gustavo Sapoznik
Founder and CEO, ASAPP
The real reason consumers resist digital engagement
Why haven’t consumers been quick to embrace digital channels for support and sales? Provide seamless omni-channel experiences and you can change that, fast. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Removing the tradeoff between cost savings and customer satisfaction
Innovations in AI completely change what’s possible in CX. No need to make trade-offs between cost of care and great customer experience. Now you can optimize both. Watch now
Joshua Lachter
VP, Business Development at ASAPP
Cutting through the complexity using AI
Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now
Yvette Kanouff
Partner of JC2 Ventures and Advisor to ASAPP
Many channels, one conversational thread. It’s what consumers expect.
Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now
Joshua Lachter
VP, Business Development at ASAPP
How AI gives your agent superpowers
Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now
Macario Namie
Chief Marketing Officer, ASAPP
Research feeds product innovation
Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now
Sam Altschul, PhD
Machine Learning Scientist, ASAPP
Fast, accurate transcription and analytics can transform your business
Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now
Tao Ma, PhD
VP of Language Technology group at ASAPP
How machine learning delivers a custom solution for every enterprise
ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now
Michael Griffiths
Data Scientist, ASAPP
How a focus on agents pays off big
Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now
Rachel Knaster
Chief Product Officer, ASAPP