The latest

ASAPP—Many channels, one conversational thread. It's what consumers expect.

Many channels, one conversational thread. It’s what consumers expect.

Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Many channels, one conversational thread. It's what consumers expect.
ASAPP—Macario Namie

How AI gives your agent superpowers

Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—Macario Namie
ASAPP—Research feeds product innovation

Research feeds product innovation

Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Research feeds product innovation
ASAPP—Fast, accurate transcription and analytics can transform your business

Fast, accurate transcription and analytics can transform your business

Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now

Tao Ma
Tao Ma, PhD

VP of Language Technology group at ASAPP

ASAPP—Fast, accurate transcription and analytics can transform your business
ASAPP—How machine learning delivers a custom solution for every enterprise

How machine learning delivers a custom solution for every enterprise

ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—How machine learning delivers a custom solution for every enterprise
ASAPP—Rachel Knaster

How a focus on agents pays off big

Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Academic research vs. solving real world problems

Academic research vs. solving real world problems

Pushing the limits of AI and taking it beyond exploration to solve real world problems requires great collaboration between our Research and Product teams. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Academic research vs. solving real world problems
ASAPP—Hidden anomalies—and why you might want to find them.

Hidden anomalies—and why you might want to find them.

If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Hidden anomalies—and why you might want to find them.
ASAPP—Frankenstack technology impedes contact center performance.

Frankenstack technology impedes contact center performance.

Consumer expectations have grown. Use artificial intelligence to overcome the limitations of disparate technology–and increase performance exponentially. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Frankenstack technology impedes contact center performance.
ASAPP—One relationship, any channel. That's omnichannel excellence.

One relationship, any channel. That’s omnichannel excellence.

Let your customer’s engage with you on any channel—and even move between them—seamlessly. Voice, web, mobile. Here’s how to do it right. Watch now

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—One relationship, any channel. That's omnichannel excellence.