The latest
Many channels, one conversational thread. It’s what consumers expect.
Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now
Joshua Lachter
VP, Business Development at ASAPP
How AI gives your agent superpowers
Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now
Macario Namie
Chief Marketing Officer, ASAPP
Research feeds product innovation
Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now
Sam Altschul, PhD
Machine Learning Scientist, ASAPP
Fast, accurate transcription and analytics can transform your business
Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now
Tao Ma, PhD
VP of Language Technology group at ASAPP
How machine learning delivers a custom solution for every enterprise
ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now
Michael Griffiths
Data Scientist, ASAPP
How a focus on agents pays off big
Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Academic research vs. solving real world problems
Pushing the limits of AI and taking it beyond exploration to solve real world problems requires great collaboration between our Research and Product teams. Watch now
S.R.K Branavan, PhD
VP of Research at ASAPP
Hidden anomalies—and why you might want to find them.
If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now
Sam Altschul, PhD
Machine Learning Scientist, ASAPP
Frankenstack technology impedes contact center performance.
Consumer expectations have grown. Use artificial intelligence to overcome the limitations of disparate technology–and increase performance exponentially. Watch now
Joshua Lachter
VP, Business Development at ASAPP
One relationship, any channel. That’s omnichannel excellence.
Let your customer’s engage with you on any channel—and even move between them—seamlessly. Voice, web, mobile. Here’s how to do it right. Watch now
Michael Griffiths
Data Scientist, ASAPP