The latest
AI as a feature is not enough
AI Native® technology creates opportunities for significant optimization in the contact center. Watch now
Nirmal Mukhi
Senior Director of ML Infrastructure
Mapping the Agent Journey is more than just a time saver for agents
Analyzing the Agent Journey provides insight that can significantly improve your contact center efficiency. Watch now
Adrian Botta
Data Scientist
Open the door to automation with JourneyInsight
Learn where you have inefficiencies and get insights powered by a 360 degree view of every workflow in your contact center. Watch now
Ted Burke
Director, Product Management, ASAPP
Why its so challenging to map Agent Journeys
It isn’t easy to get a holistic view of how contact center agents spend their time to inform optimization. ASAPP Chief Scientist, Ryan McDonald explains why. Watch now
Ryan McDonald, PhD
Chief Scientist at ASAPP
Is your technology working against your agents?
Stop building walls around your agents. Instead of damaging the relationship between you and your customers, help your agents collaborate with AI technology. Watch now
Judith Spitz, PhD
Advisor, ASAPP
Scaling for growth and expansion
AI services should grow with your business. Learn how ASAPP scales to meet your needs, from deployment to continued refinement and expansion. Watch now
Priya Sawant
Director of Engineering
Data like you’ve never seen before in this industry
Unlock insights to answer any business question. ASAPP offers customers access to an unparalleled breadth of data. Watch now
Jessica Langdorf
Sr. Director, Product Analytics
How task-oriented dialog helps empower agents
Task-oriented dialog elevates AI for the contact center, providing a much richer view of what’s happening so agents can more efficiently serve customers’ needs. Watch now
Ryan McDonald, PhD
Chief Scientist at ASAPP
Balancing customer expectations with efficiency
Are you meeting your customers where they are? Don’t get left behind as customer expectations evolve. Watch now
Judith Spitz, PhD
Advisor, ASAPP
You can’t get this depth of VoC insight from a few surveys
Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
