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What’s different about the ASAPP approach to agent efficiency?

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What’s different about the ASAPP approach to agent efficiency?

Ted Burke, Director, Product Management, ASAPP

ASAPP—Solving contact center challenges with data

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Solving contact center challenges with data

Heather Reed, PhD, Data Scientist, ASAPP

ASAPP—Utilizing Pre-trained Language Model for Speech Sentiment Analysis

Article

Utilizing Pre-trained Language Model for Speech Sentiment Analysis

Suwon Shon, PhD, Senior Speech Scientist at ASAPP

Article

The consumer is the ultimate winner in the race for accuracy in speech recognition

Kyu Han, PhD, Director of Speech Modeling, ASAPP

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