Business Insights
Generative AI: When to Go Wide and When to Go Deep
ASAPP Chief Scientist Ryan McDonald filters out the signal from the noise regarding leveraging Generative AI like ChatGPT and other LLMs (large language models) for CX Read more
Ryan McDonald, PhD
Chief Scientist at ASAPP
AutoSummary’s 3R Framework Raises the Bar for Agent Call Notes
The “3R Framework” of Reason, Resolution, and Result guarantees quality notes while saving minutes of agent time. Read more
Nirmal Mukhi
Senior Director of ML Infrastructure
Designed to be proficient on day 1
By combining an intuitive user experience with AI-driven recommendations, you can radically improve the onboarding process. Here’s our approach to making agents successful, faster. Read more
Brad Stell
VP, Product Design
Data like you’ve never seen before in this industry
Unlock insights to answer any business question. ASAPP offers customers access to an unparalleled breadth of data. Watch now
Jessica Langdorf
Sr. Director, Product Analytics
To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more
Macario Namie
Marketing
Gartner Recognizes ASAPP for Continuous Intelligence in CX
Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more
Macario Namie
Marketing
Why I joined ASAPP: Taking AI to new levels in enterprise solutions
Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more
Ryan McDonald, PhD
Chief Scientist at ASAPP
Our big product visions are unlocked by our deep research capabilities
ASAPP has an innovative vision for how to solve CX performance problems. To achieve this vision, our research team continually pushes the boundaries of what’s possible in AI. Watch now
Gustavo Sapoznik
Founder and CEO, ASAPP
Can your sales agents generate more revenue?
Customers are eager to take care of shopping needs by messaging with agents. See how you can grow revenue by using AI to empower your digital sales team. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Real results in weeks—not months (or years!)
Frustrated by legacy contact center technology, but not up for the heavy lift to add enterprise software? Implement ASAPP AI and see real results in just weeks. Watch now
Gustavo Sapoznik
Founder and CEO, ASAPP
