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ASAPP - Generative AI

Generative AI: When to Go Wide and When to Go Deep

ASAPP Chief Scientist Ryan McDonald filters out the signal from the noise regarding leveraging Generative AI like ChatGPT and other LLMs (large language models) for CX Read more

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

ASAPP - Generative AI
ASAPP - AutoSummary's 3R Framework Raises the Bar for Agent Call Notes

AutoSummary’s 3R Framework Raises the Bar for Agent Call Notes

The “3R Framework” of Reason, Resolution, and Result guarantees quality notes while saving minutes of agent time. Read more

Nirmal Mukhi
Nirmal Mukhi

Senior Director of ML Infrastructure

ASAPP - AutoSummary's 3R Framework Raises the Bar for Agent Call Notes
ASAPP - Designed to be proficient on Day 1

Designed to be proficient on day 1

By combining an intuitive user experience with AI-driven recommendations, you can radically improve the onboarding process. Here’s our approach to making agents successful, faster. Read more

Brad Stell
Brad Stell

VP, Product Design

ASAPP - Designed to be proficient on Day 1
ASAPP - Data like you've never seen before in this industry

Data like you’ve never seen before in this industry

Unlock insights to answer any business question. ASAPP offers customers access to an unparalleled breadth of data. Watch now

Jessica Langdorf
Jessica Langdorf

Sr. Director, Product Analytics

ASAPP - Data like you've never seen before in this industry
ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.

To realize Forrester’s vision of conversational intelligence, a human focus is needed.

Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more

Macario Namie
Macario Namie

Marketing

ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more

Macario Namie
Macario Namie

Marketing

Gartner Recognizes ASAPP for Continuous Intelligence in CX
Why I joined ASAPP: This holistic approach takes AI to new levels

Why I joined ASAPP: Taking AI to new levels in enterprise solutions

Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

Why I joined ASAPP: This holistic approach takes AI to new levels
ASAPP—Gustavo Sapoznik

Our big product visions are unlocked by our deep research capabilities

ASAPP has an innovative vision for how to solve CX performance problems. To achieve this vision, our research team continually pushes the boundaries of what’s possible in AI. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Rachel Knaster

Can your sales agents generate more revenue?

Customers are eager to take care of shopping needs by messaging with agents. See how you can grow revenue by using AI to empower your digital sales team. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Gustavo Sapoznik

Real results in weeks—not months (or years!)

Frustrated by legacy contact center technology, but not up for the heavy lift to add enterprise software? Implement ASAPP AI and see real results in just weeks. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik