Adrian Botta is a Data Scientist at ASAPP, where he builds products to help our customers understand how agents can more effectively use their tools and identify opportunities for automation. Prior to ASAPP, Adrian studied Economics and Statistics at Carnegie Mellon University and worked at PwC’s AI Accelerator, focused on building natural language processing and computer vision models for customers in construction management, healthcare, and reinsurance.
Analyzing the Agent Journey provides insight that can significantly improve your contact center efficiency. Watch now
Empower your leaders to make data-driven, impactful improvements in the call center. JourneyInsight helps you understand customer problems and which tools agents use. Read more