Generating New Customer Intelligence

Contact centers are goldmines of market information, see how AutoSummary elevates actionable insights.

The latest

Generating New Customer Intelligence

Contact centers are goldmines of market information, see how AutoSummary elevates actionable insights. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

Generative AI for Agent Augmentation: Agents Models not Language Models

ASAPP Chief Scientist Ryan McDonald on why effective agent augmentation requires Agent Models versus Language Models Read more

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

ASAPP - Generative AI

Generative AI: When to Go Wide and When to Go Deep

ASAPP Chief Scientist Ryan McDonald filters out the signal from the noise regarding leveraging Generative AI like ChatGPT and other LLMs (large language models) for CX Read more

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

ASAPP - Generative AI
ASAPP - AutoSummary's 3R Framework Raises the Bar for Agent Call Notes

AutoSummary’s 3R Framework Raises the Bar for Agent Call Notes

The “3R Framework” of Reason, Resolution, and Result guarantees quality notes while saving minutes of agent time. Read more

Nirmal Mukhi
Nirmal Mukhi

Senior Director of ML Infrastructure

ASAPP - AutoSummary's 3R Framework Raises the Bar for Agent Call Notes
ASAPP tops the ASR leaderboard with E-Branchformer

ASAPP tops ASR leaderboard with E‑Branchformer

See how ASAPP speech scientists recently developed the most accurate ASR model. Read more

Kwangyoun Kim
Kwangyoun Kim

Senior Speech Scientist at ASAPP

ASAPP tops the ASR leaderboard with E-Branchformer
ASAPP - AI as a feature is not enough

AI as a feature is not enough

AI Native® technology creates opportunities for significant optimization in the contact center. Watch now

Nirmal Mukhi
Nirmal Mukhi

Senior Director of ML Infrastructure

ASAPP - AI as a feature is not enough
ASAPP - Mapping the Agent Journey is more than just a time saver for agents

Mapping the Agent Journey is more than just a time saver for agents

Analyzing the Agent Journey provides insight that can significantly improve your contact center efficiency. Watch now

Adrian Botta
Adrian Botta

Data Scientist

ASAPP - Mapping the Agent Journey is more than just a time saver for agents
ASAPP - Designing AutoCompose

Designing AutoCompose

While designing AutoCompose, the ASAPP design team turned down the noise in the agents’ workflow to give them a UI that signals the right suggestions at the right time. Read more

Min Kim
Min Kim

Staff Designer

ASAPP - Designing AutoCompose
ASAPP - Not all automation is the same

Not all automation is the same

Where is automation the most impactful? Our AI models specialize in automating even the most difficult parts of customer interactions. Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP - Not all automation is the same
ASAPP - How to start assessing and improving the way your agents use their tools

How to start assessing and improving the way your agents use their tools

Empower your leaders to make data-driven, impactful improvements in the call center. JourneyInsight helps you understand customer problems and which tools agents use. Read more

Adrian Botta
Adrian Botta

Data Scientist

ASAPP - How to start assessing and improving the way your agents use their tools