Generating New Customer Intelligence
Contact centers are goldmines of market information, see how AutoSummary elevates actionable insights.
The latest
Generating New Customer Intelligence
Contact centers are goldmines of market information, see how AutoSummary elevates actionable insights. Read more
Michael Griffiths
Data Scientist, ASAPP
Generative AI for Agent Augmentation: Agents Models not Language Models
ASAPP Chief Scientist Ryan McDonald on why effective agent augmentation requires Agent Models versus Language Models Read more
Ryan McDonald, PhD
Chief Scientist at ASAPP
Generative AI: When to Go Wide and When to Go Deep
ASAPP Chief Scientist Ryan McDonald filters out the signal from the noise regarding leveraging Generative AI like ChatGPT and other LLMs (large language models) for CX Read more
Ryan McDonald, PhD
Chief Scientist at ASAPP
AutoSummary’s 3R Framework Raises the Bar for Agent Call Notes
The “3R Framework” of Reason, Resolution, and Result guarantees quality notes while saving minutes of agent time. Read more
Nirmal Mukhi
Senior Director of ML Infrastructure
ASAPP tops ASR leaderboard with E‑Branchformer
See how ASAPP speech scientists recently developed the most accurate ASR model. Read more
Kwangyoun Kim
Senior Speech Scientist at ASAPP
AI as a feature is not enough
AI Native® technology creates opportunities for significant optimization in the contact center. Watch now
Nirmal Mukhi
Senior Director of ML Infrastructure
Mapping the Agent Journey is more than just a time saver for agents
Analyzing the Agent Journey provides insight that can significantly improve your contact center efficiency. Watch now
Adrian Botta
Data Scientist
Designing AutoCompose
While designing AutoCompose, the ASAPP design team turned down the noise in the agents’ workflow to give them a UI that signals the right suggestions at the right time. Read more
Min Kim
Staff Designer
Not all automation is the same
Where is automation the most impactful? Our AI models specialize in automating even the most difficult parts of customer interactions. Read more
Heather Reed, PhD
Data Scientist, ASAPP
How to start assessing and improving the way your agents use their tools
Empower your leaders to make data-driven, impactful improvements in the call center. JourneyInsight helps you understand customer problems and which tools agents use. Read more
Adrian Botta
Data Scientist
