GenerativeAgent® is ready for your call
When asked to authenticate, you may say any 4-digit PIN. To get started dial:
Report credit card fraud
You are calling a fictional credit card company, Hudson Bank, to ask about an unrecognized charge on your recent credit card statement, shown on the right. In this scenario, GenerativeAgent will walk you through the necessary steps if fraudulent activity was detected on your credit card.When asked to authenticate, you may say any 4-digit PIN.
Approved capabilities for this use case:
Get information on any of the charges on the statement here
File a fraud claim and request a new credit card
Ask questions about policies related to your statement
Try asking this:
Will this affect my credit score?
How does impact my balance or billing cycle?
What’s the process for getting a refund and a new card?
Learn what’s happening in the background to power your conversations
Seamless integration between CX systems
During this conversation, GenerativeAgent takes action to identify fraudulent transactions, cancel your current card, and send you a new card. It accesses the bank’s internal systems to verify information, complete tasks, and initiate processes quickly. Because it works independently, you get quick service to protect your financial security.
Stays on task and sticks to approved topics
Guardrails ensure that responses are accurate, secure, and traceable back to a knowledge base. GenerativeAgent only responds to questions and takes action on tasks it has been approved to complete. When it runs up against an unapproved request, it can transfer the conversation to a live agent or work with a human-in-the-loop in the background. With human-in-the-loop, customers don’t experience the frustration of transfers and human agents can support multiple calls at once.
Keeps CSAT high with personalized experiences
GenerativeAgent uses its LLM capabilities to converse with you naturally, determine your intent, and guide you through the process of protecting your account and getting a new card. It gathers the information it needs from you to flag fraudulent transactions without requiring you to wait on hold for an agent. The result is a personalized and streamlined experience that drives customer satisfaction.
Tracks customer sentiment and key metrics
Dashboards track GenerativeAgent performance with pre-built visualizations and data for deeper analysis. Intent volume, containment, and task completion are a few examples. During this conversation, GenAgent will make note of your sentiment and automatically generate a summary of the interaction so the contact center can easily connect key performance metrics to the customer experience.
Ready to automate more customer interactions with GenerativeAgent?
Schedule a live demo to learn how ASAPP customers:
Automate resolutions, not just conversations
GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.