Speech analytics
Get full value from the rich data from all your calls with customers
Your calls are a great source of data about customer care-abouts, operational efficiency, and CX performance. How do you turn all that data into meaningful and actionable insight?
Engage the power of our AI to transcribe and analyze every call in real time.
Gain insight to improve all your metrics
Get maximum value from any analytics by starting with highly accurate transcription. Our AutoTranscribe was created specifically for contact center conversations and is custom trained on the language of your business.
Engage JourneyInsight to understand in detail how agents serve customer needs. You can quickly see where automation can have the biggest impact. Use CoachingInsight to get real-time visibility into agent and team performance.
ASAPP will help you
Get accurate data from every call
Get accurate data from every call
Get accurate data from every call
Improve overall throughput
This solution is supported by:
JourneyInsight
Analyzes agent activity in depth, identifies ways to streamline
CoachingInsight
Provides real-time visibility, tools to guide agent performance
AutoTranscribe
Delivers highly accurate speech-to-text transcription.