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Unlock the full value of your customer calls with speech analytics

ASAPP’s speech analytics transform your customer interactions into valuable, actionable insights. Tailored for customer experience teams, speech analytics uses advanced AI to transcribe and analyze every call in real-time, boosting operational efficiency and agent performance.

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Key features

Accurate transcription

Delivers highly accurate speech-to-text transcription specifically created for contact center conversations and custom-trained on the language of your business.

Detailed analysis

Analyzes agent activity in depth, providing insights into how agents serve customer needs and identifying automation and performance improvement opportunities.

Real-time Visibility

Gain real-time visibility into agent and team performance. Enable quick adjustments and proactive management of your team.

Operational efficiency

Streamline operations by identifying areas where automation can have the biggest impact, involving overall throughput and efficiency.

Customer care insights

Extract valuable data about customer care-abouts, operational efficiency, and CX performance from every call.

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Accurate insights from every call

Obtain precise and reliable data from every customer interaction. Ensure your analytics are based on accurate information so you can action it.

Streamlined operations

Utilize insights to streamline operations, automate repetitive tasks, and focus on areas that need the most attention.

Elevated agent performance

Enhance agent performance by providing detailed feedback and actionable improvements, leading to increased customer satisfaction.

Improved throughput

Knowing what causes bottlenecks can help you optimize processes and increase throughput (interactions handled per hour).

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From accurate transcription to real-time insights

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1.

Accurate transcription

AutoTranscribe™ transcribes every call with industry-leading accuracy, capturing all the nuances of contact center conversations.

2.

In-depth analytics

Our analytics features analyze your transcriptions, providing a detailed understanding of agent activities and customer interactions.

3.

Real-time insights

Gain real-time insights into agent performance and operational efficiency, allowing for immediate action and continuous improvement.

Solutions for support, sales, and training

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Customer support operations

Enhance your customer support by understanding common issues and training needs through detailed call analysis.

Operational efficiency

Identify and automate repetitive tasks, freeing up agents to handle more complex tasks.

Performance management

Provide your agents with detailed feedback and coaching based on real-time insights.

ASAPP Partners - JetBlue

5x increase in digital adoption

280s saved per conversation

45% containment

73,000 workforce hours saved

Works with your contact center platform

GenerativeAgent works with any contact center platform – on-prem or cloud.  Native integrations are available for major CCaaS platforms.

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Pricing

Enhance your customer support by understanding common issues and training needs through detailed call analysis.

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FAQs

1

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How does speech Analytics ensure accurate transcription?

Our AutoTranscribe™ service is custom-trained on the language of your business. It produces highly accurate speech-to-text transcriptions.1

2

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Can speech analytics be integrated with our existing system?

Yes, speech analytics is designed to integrate with your existing customer support and contact center platforms.

3

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What kind of support is available for new users?

We provide comprehensive support including onboarding assistance, training, and ongoing technical support to ensure you get the most out of real-time agent assist.

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