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Agent retention

Empower your agents to be their best, build employee satisfaction

It’s not an easy job, working through customer problems, especially if you don’t have the training and tools that you need. How can you better support your agents—and in turn reduce attrition on your team?

Engage the power of our AI to help them know exactly what to say and do in each situation. Plus, integrate automation into their workflows to handle repetitive tasks.

ASAPP - Build competence, confidence, and efficiency

Build competence, confidence, and efficiency

Our machine learning models learn from your best agents, what to say and do to address customers needs. Then these models feed our AI services to support all of your agents in being their best.

For example:

  • AutoCompose crafts messages for the agent reducing response time and increasing accuracy.
  • AutoWorkflow handles routine tasks for the agent, doing things like collecting information and putting it in the right system.
  • AutoSummary crafts analytics-ready disposition notes for the agent.
  • CoachingInsight enables leaders to provide timely feedback to agents who need help.
  • JourneyInsight gives you an understanding of where your people spend their time and illuminates where automation can make the biggest impact

You can use these services individually or in combination.

ASAPP will help you

Bring new agents up to speed faster

Make every agent your best agent

Build confidence, competence, efficiency

Reduce agent attrition

This solution is supported by:

ASAPP—AutoCompose
AutoCompose

Crafts quality agent responses for digital messaging

ASAPP—AutoWorkflow
AutoWorkflow

Automates time-consuming tasks for agents during interactions

ASAPP—AutoSummary
AutoSummary

Creates high-quality disposition notes automatically

ASAPP—JourneyInsight
JourneyInsight

Analyzes agent activity in depth, identifies ways to streamline

ASAPP—CoachingInsight
CoachingInsight

Provides real-time visibility, tools to guide agent performance

And, by both our Digital Interactions and Agent Journeys applications.

Let us show you how to support your agents in a way they will love

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