Agent retention
Empower your agents to be their best, build employee satisfaction
It’s not an easy job, working through customer problems, especially if you don’t have the training and tools that you need. How can you better support your agents—and in turn reduce attrition on your team?
Engage the power of our AI to help them know exactly what to say and do in each situation. Plus, integrate automation into their workflows to handle repetitive tasks.
Build competence, confidence, and efficiency
Our machine learning models learn from your best agents, what to say and do to address customers needs. Then these models feed our AI services to support all of your agents in being their best.
For example:
- AutoCompose™ crafts messages for the agent reducing response time and increasing accuracy.
- AutoSummary™ crafts analytics-ready disposition notes for the agent.
- JourneyInsight™ gives you an understanding of where your people spend their time and illuminates where automation can make the biggest impact
You can use these services individually or in combination.
ASAPP will help you
Bring new agents up to speed faster
Make every agent your best agent
Build confidence, competence, efficiency
Reduce agent attrition
This solution is supported by:
AutoCompose™
Crafts quality agent responses for digital messaging
AutoSummary™
Creates high-quality disposition notes automatically
JourneyInsight™
Analyzes agent activity in depth, identifies ways to streamline
And, by our Messaging application.
Let us show you how to support your agents in a way they will love
Executive brief
Improve the agent experience, build competence, reduce churn
