GenerativeAgent® intelligently toggles questions and tasks to a human supervisor when needed, rather than escalating issues completely. This human-in-the-loop approach allows the supervisor to assist multiple calls simultaneously, ensuring continuous interaction and improved resolution times.

Yes, GenerativeAgent® is available for both voice and chat interactions. It remembers conversation context like a human agent and can manage multiple, disparate questions or requests, providing a seamless experience across different communication channels.

GenerativeAgent® is highly capable and can handle calls that would typically be escalated to human agents. This increases the automation and containment ceiling, allowing more interactions to be managed without human intervention, thus improving efficiency and reducing costs.

Traditional virtual agents are often rigid and difficult to set up, relying on deterministic systems. GenerativeAgent®, however, uses generative AI, allowing it to work without predetermined flows. It autonomously determines which APIs and tools to access, learns from feedback, and is grounded in a customer’s knowledge base for safety and security.

GenerativeAgent® is grounded in a customer’s knowledge base and APIs, ensuring it provides accurate and relevant information. This grounding helps prevent AI hallucinations and ensures the virtual agent does not discuss topics that could be harmful to the brand.

We offer comprehensive support, including onboarding assistance, training, and ongoing technical support to ensure you get the most out of GenerativeAgent® and other AI-powered solutions from ASAPP.