Improve agent success with real-time support
Make every agent your best agent
Our machine-learning models learn from your top-performing agents so all your agents receive the best support and guidance, in real-time.
Provide better, faster support
Increase the speed and accuracy of agent responses with AI. Make customers happier by helping them faster and with better results.
Improve sales productivity
Equip your agents with AI-driven tools to create effective responses and suggestions to convert customers and increase upsells.
Increase customer satisfaction
Deliver superior customer service by equipping your agents with the best tools and insights.

From learning to real-time AI assistance
1.
Learning phase
Our machine-learning models learn from your best agents and understand the best practices for helping your customer’s needs.
2.
AI integration
The insights feed our AI products to support agents in real-time.
3.
GenerativeAgent
GenerativeAgent acts as a virtual agent, fully automating tasks typically managed by Tier 1 agents.
AI solutions for support, sales, and training
Customer support optimization
Enhance your customer support by providing agents with real-time guidance and automation tools to handle complex issues.
Sales and upselling
Boost sales with AI-driven suggestions that help agents provide more relevant and persuasive recommendations.
New agent training
Speed up the training process for new agents with real-time support.
5x increase in digital adoption
280s saved per conversation
45% containment
73,000 workforce hours saved
Works with your contact center platform
GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.
Pricing
Enhance your customer support by providing agents with real-time guidance and automation tools to handle complex issues.

FAQs
1
What is GenerativeAgent and how does it improve agent productivity?
2
How does GenerativeAgent ensure seamless escalation and support?
3
Can GenerativeAgent handle voice and chat interactions?
4
How does GenerativeAgent increase the automation and containment ceiling?
5
What makes GenerativeAgent different from traditional virtual agents?
6
How does GenerativeAgent prevent issues related to AI hallucination or harmful discussions?
7
What support is available for implementing GenerativeAgent?