ASAPP Products
The proven path to AI-native® customer service
Start where you’re comfortable. Move forward at your own pace. Grow value with every step.
A full suite of AI-native products
Designed to solve the toughest challenges in customer service
GenerativeAgent® Platform
Automate complex interactions over voice and chat with the most capable AI agent you’ve ever met.
ASAPPMessaging
Drive better results across live and automated digital customer journeys.
AutoTranscribe
Capture every word with unmatched accuracy and speed to enable QA, insights extraction, and real-time AI support for agents and customers.
AutoSummary
Reduce handle time with free-text summaries. Capture customized structured data for every interaction to unlock actionable insights and drive downstream analytics.
AutoCompose
Automate up to 80% of agent chat responses. AutoCompose offers agents context-aware suggested responses for every turn in the conversation.
The ASAPP on-ramp to AI agents
Not sure how to bring AI agents into your contact center? No worries. We built an on-ramp.
- Start where you are in your AI journey
- Integrate the solutions you need at your own pace
- Lay the groundwork for an AI agent along the way
- Launch GenerativeAgent and expand to new use cases
- Realize value at every step
The advantages of AI-native customer service
ASAPP AI-native customer service dramatically expands contact center capacity, improves the customer experience, and lowers the cost to serve.
Built for high-stakes customer service
Our AI solutions are purpose-built to solve the toughest problems in customer service. They’re designed specifically for the demands of large enterprises.
ASAPP can automate even complex tasks and workflows safely for better customer service at scale.
Real-time, context-aware AI
ASAPP AI does more than just support your CX mission from behind the scenes. It actively engages your agents and customers in real time based on the context of the conversation.
Agents get context-driven suggestions for responses and next steps. Your customers get more responsive service and faster resolutions.
Measurable business impact
Take a giant leap past incremental efficiency gains. Dramatically expand contact center capacity with a generative AI agent that safely automates even complex interactions.
Slash handle times with AI that eliminates manual summaries and automates 80% of agent chat responses.Transform your contact center into a value driver.
Works with your existing CX tech stack
All ASAPP solutions are designed to integrate easily into your existing CX technology infrastructure, whether it’s on-prem or in the cloud.
GenerativeAgent
Native integrations are available for major CCaaS platforms. GenerativeAgent can use your existing APIs just as they are. So you can deploy faster, avoiding development delays.
See exceptional outcomes with ASAPP
Lower costs
Increased digital adoption, shorter handle times, and automation equal savings.
77%
Decrease in cost per chat
Faster resolution
Whether it's automated service or a live chat with an agent, customers get what they need faster.
91%
First Contact Resolution
Improved CSAT
Customers get more convenient personalized service, which drives satisfaction and brand loyalty.
13%
Increase in CSAT scores
Better agents
Agents get real-time automated support for fast, high-quality conversations.
83%
Agent augmentation rate
AI-native for any industry
ASAPP drives higher customer satisfaction and lower costs in contact centers across a wide range of industries.
Travel and hospitality
Telecom and subscription services
Financial and insurance
Retail and loyalty brands
Travel and hospitality
Telecom and subscription services
Financial and insurance
Build loyalty with satisfying CX
Trusted by industry leaders
"I really love, love, love (GenerativeAgent)... and it’s so quick!
I’m looking at the time stamps. It took 4 seconds to give the answer. It’s so quick, and it’s so human-like.”
ASAPP achieves the AWS Generative AI Competency.
Learn moreI really love love love (GenerativeAgent)... And it’s so quick!... I’m looking at the time stamps. It took 4 seconds to give the answer… It’s so quick, and it’s so human-like.”
ASAPP achieves the AWS Generative AI Competency.
Learn more