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Real-time agent assistance, at the right time

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50% reduction in time to proficiency
10% reduction in overall AHT
Top agents perform 3x better
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With AutoAssist you can save money by making agents more productive and deliver a delightful experience.

For the majority of call center agents, the performance gap between top performers and low performers is vast, about 3x. Customers can feel it, and the impact on lifetime value from a single experience is massive.

Intuitively designed nudges

Reminders for key process steps like greetings, authentication, compliance, and disclosures are prompted at the right moment in the conversation.

Intuitively designed nudges

How it works

Configure options with no-code tooling

Set specific behaviors and contexts.

How AutoAssist works - configure option with no-code tooling
Monitor conversations with ASAPP AI

Detect your specific triggers.

How it works - Monitor conversations with ASAPP AI
Send prompts to agents automatically

Based on conversation dynamics.

How it works - send prompts to agents automatically
Detect agent outcome with ASAPP AI

Dismiss addressed or expired prompts; provide feedback.

How it works - detect agent outcome with ASAPP AI

Make every agent your top agent

Speed up the ramping process to lower costs and elevate interaction quality across your organization. Using AutoAssist reduces the time it takes for agents to become proficient by 50%, which can result in a 10% decrease in Average Handle Time.

Make every agent your top agent

Conversations are analyzed as they happen and precise, real-time recommendations and prompts are generated with no additional effort from your managers.

You don’t need to code anything to train custom models. Easily configure the AI to target high-value coaching opportunities specific to your business.

With pre-built integrations, AutoAssist can be seamlessly deployed into any existing environment, so you quickly realize increased efficiency and CSAT scores.

Guide every agent in real time

Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

Provide positive reinforcement

Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

Lighten agent load with fresh responses

Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

Deploy AutoAssist with our flexible integration options

Deploy AutoCompose with our flexible integration options
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Outcomes that elevate every conversation

↓50%
Reduction in time to proficiency
↓10%
Reduction in overall AHT
↑3x
Top agents perform 3x better

Get Started

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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •