Voice
Get the AI Native® interface that brings real-time intelligence to your agents, supervisors and leaders
ASAPP Voice works with your existing desktop structure to help your agents, managers and executives do their job much more efficiently. For agents, it anticipates needs and automates processes in real-time, saving time and reducing AHT. Supervisors gain an instant view into every call, live while it’s happening and across time. For leaders, analytics on every call provides insights to inform your operations.
Real-time guidance
Breakthrough agent productivity gains
Support your agents with an interface designed specifically for the way they work. ASAPP Voice anticipates their needs, transcribing every call in real-time, automatically searching your knowledge base to surface the right information they need at the exact moment they need it. It guides them on what to say and do throughout the call. Then, it automates intent classification and call summarization.
Call analytics
Get real-time and historical insights
ASAPP Voice provides analytics on every call, shared in a dashboard for leaders. Understand the reasons behind every call. Apply call metrics against intents and agent population to highlight coaching needs. Gain a 360° view of your agent workflows to identify opportunities to improve operational efficiency.
Delightful customer experiences
Service customers with context and quality
Build customer satisfaction and loyalty as your agents are able to provide the right answers in the fastest possible time. Readily available transcripts and summaries of every call ensure that agents have context in the event of transfers or follow-up calls. Deliver personalized experiences with every call.
If your productivity metrics are stagnant and CSAT scores have remained steady, ASAPP can help. ASAPP Voice compliments your existing desktop strategy by seamlessly working within your environment, with interfaces to provides agents the exact information they need the moment they need it. Managers and executives get real-time intelligence, powered by AI, to inform coaching, quality, operations, revenue growth and even better products.
Our customers measure success in reduced handle time (AHT), higher first call resolution (FCR), better CSAT scores, and the direct impact of the insights we share specific to their business.
Yes. You can embed ASAPP Voice inside your desktop application or use it as a standalone interface.
ASAPP Voice provides:
- User interface purpose-built for voice agents
- Live and historical insights of every call, delivered in our reporting dashboard
- Conversation manager to search and filter through all call transcripts
- Automated search of your knowledge base
- Real-time transcription of every call
- Automated call summarization with AutoSummary
- 360° view of agent workflows with JourneyInsight
- Storage of transcripts and summaries
What capabilities are included with ASAPP Voice?
User interface purpose-built for voice agents
Live and historical insights of every call, delivered in our reporting dashboard
Conversation manager to search and filter through all call transcripts
Automated search of your knowledge base
Real-time transcription of every call
Automated call summarization
JourneyInsight 360° view of agent workflows
Storage of transcripts and summaries
Outcomes realized by ASAPP customers
↓100s
Reduced Knowledge search time by 100s at F500
<300ms
Live transcripts of every call in less than 300ms at F500
↓31%
Reduced escalation to Tier 2 agents by 31% at F500
