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Check out our rich library of AI services

Get immediate results from each one

Intensify results when you network them together

ASAPP—AutoCompose
AutoCompose

Reduce message crafting time by half or more

Move beyond basic agent assist. Truly help your agents with AI-powered automation. Predict the needed response at every turn of every conversation, so they don’t have to waste time hunting for words or typing. Use this AI service with your existing chat/messaging system or get it with ours. Either way you’ll improve your metrics significantly.

“It’s amazing. No typing. I can respond quicker and I’m more confident in what I’m saying.”

DENNIS, Digital Support Agent

ASAPP—AutoCompose
ASAPP—AutoSummary
AutoSummary

Save agent time and get better disposition notes

Free up agent time to focus on customer needs. Create their disposition notes automatically. You’ll save time on every interaction. Plus, you’ll get more comprehensive and consistent notes for analysis. Win-win.

ASAPP—JourneyInsight
JourneyInsight

See in detail how agents address needs, amplify your ability to support them

The key to performance improvement is understanding where you’re starting. Discover what your best agents are doing as well as saying. Where is time spent? How can you streamline? What can you automate? These are the analytics that lead to effective action.

ASAPP—Rachel Knaster
“It’s not just the conversation, but the actions and the context you need to understand.”

Rachel Knaster, chief product officer

ASAPP—JourneyInsight
ASAPP—Always improving
AutoTranscribe

Feed your services with highly accurate real-time speech-to-text transcription

Skip the basic, generic transcription services. You’ll get much more value for your business from technology designed specifically for the contact center and customized for you. We’ll train our model on your interactions, so it learns your company’s unique vocabulary and gets better with use.

ASAPP—AutoWorkflow
AutoWorkflow

Help your agents at a higher level by automating workflows

Automate a variety of workflow tasks before, during, and after agent interactions to reduce agent effort. This service can do things like collect information and put it into the right systems automatically. In addition to reducing the time it takes to address customers’ needs, you’ll enable your agents to better manage concurrent contacts and complex issues.

ASAPP—AutoWorkflow
ASAPP—CoachingInsight
CoachingInsight

Improve quality and operations with detailed, actionable analytics

Get deep visibility into how your teams and individual agents are performing against the metrics you care about. A quality-management dashboard, real-time alerts, and a comprehensive set of reports empower leaders to proactively identify and address issues, helping supervisors and agents deliver their best.

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