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Reduce message crafting time by half or more
Move beyond basic agent assist. Truly help your agents with AI-powered automation. Predict the needed response at every turn of every conversation, so they don’t have to waste time hunting for words or typing. Use this AI service with your existing chat/messaging system or get it with ours. Either way you’ll improve your metrics significantly.
“It’s amazing. No typing. I can respond quicker and I’m more confident in what I’m saying.”
DENNIS, Digital Support Agent
Save agent time and get better disposition notes
Free up agent time to focus on customer needs. Create their disposition notes automatically. You’ll save time on every interaction. Plus, you’ll get more comprehensive and consistent notes for analysis. Win-win.
See in detail how agents address needs, amplify your ability to support them
The key to performance improvement is understanding where you’re starting. Discover what your best agents are doing as well as saying. Where is time spent? How can you streamline? What can you automate? These are the analytics that lead to effective action.
“It’s not just the conversation, but the actions and the context you need to understand.”
Rachel Knaster, chief product officer
Feed your services with highly accurate real-time speech-to-text transcription
Skip the basic, generic transcription services. You’ll get much more value for your business from technology designed specifically for the contact center and customized for you. We’ll train our model on your interactions, so it learns your company’s unique vocabulary and gets better with use.