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Product

The GenerativeAgent® Platform

Fully automate customer interactions with the most capable AI customer service agent you’ve ever met. GenerativeAgent resolves complex customer issues on its own over voice or chat.

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Features

Human in the Loop

Reduce transfers and speed resolution with HILA™

Safety & Security

Enterprise-grade guardrails and data protection measures

Conversation Monitoring

Monitor quality in real time to ensure accuracy

ASAPPMessaging

Scale digital capacity and self-service at a lower cost to serve with the AI-native chat solution

AutoSummary

Reduce handle time with post-interaction summaries on every interaction

AutoCompose

Automate personalized agent responses at every turn of every conversation

AutoTranscribe

Transcribe every call with unmatched speed and accuracy to enable QA

Explore ASAPP

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Book a Demo

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Talk to GenerativeAgent

Discover how ASAPP helps CX teams handle more interactions, resolve issues faster, and improve customer satisfaction—without adding headcount.

Solutions

How we can help

Discover real-world use cases and learn how ASAPP can help you drive better outcomes in your contact center like faster resolution, increased efficiency, and improved customer satisfaction.

Industry

Travel & hospitality

Insurance

Financial services

Retail

How we help

Self-service insights

Quality assurance

Real-time agent assist

CSAT improvement

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

Resources

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Explore the latest in AI research and CX innovation. See how machine learning can help optimise agent efficiency and improve customer experiences.

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Events

Come meet ASAPP in-person at an AI or CX event near you.

Blog

The best place to learn the latest and greatest in contact center AI.

Webinars

Experts cover critical trends shaping AI-powered customer service.

eBooks

Explore downloadable content on reimagining customer service with AI.

Product Resources

Want to share ASAPP with your team? Download shareable resources here.

Documentation

Find information on how to use ASAPP as a platform or integration.

Contact Center AI Guides

Dive deep into strategy and tactics for AI-automated customer service.

Buyer’s Guide to Gen AI Agents Safety with Gen AI Evaluating Gen AI Agents

Why ASAPP

Why ASAPP

We’ve redefined the human-AI relationship for increased contact center capacity at a lower cost. We’ve built the roadmap to value realization.

Why ASAPP

About Us

We help solve the toughest problems in customer service.

ASAPP in the News

Follow along with notable moments and milestones.

Partnerships

Our partner network helps you deploy AI and integrate quickly.

Patents

ASAPP is pioneering research with 64 backed patents (and 35 pending).

Research Papers

In-depth thinking on AI and the future of customer service.

Inspired by large, complex, data-rich problems, ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity.

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ASAPP in the news

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Data Efficiency

Data Sets

Dialog

Dialogue System

Digital Engagement

Engineering

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Few-Shot Learning

Future of CX

Generation

Generative AI for CX

GenerativeAgent

Information Extraction (IE)

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Language Models

MN/NLP Framework

Machine Learning

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Videos

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Why ASAPP

4 Insights From Fortune 500 CXOs on AI

4 Insights From Fortune 500 CXOs on AI

DISH Selects ASAPP for its Customer Experience Performance (CXP) Platform

DISH Selects ASAPP for its Customer Experience Performance (CXP) Platform

Big Tech has dominated AI research. ASAPP is trying to change that.

Big Tech has dominated AI research. ASAPP is trying to change that.

ASAPP named one of America’s best startup employers

ASAPP named one of America’s best startup employers

February 19, 2021

JetBlue Transforms Customer Experience with AI

Business Traveler

JetBlue Transforms Customer Experience with AI

January 27, 2021

JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation

JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation

January 26, 2021

ASAPP CMO explains how AI can help firms learn from their best-performing service agents

ASAPP CMO explains how AI can help firms learn from their best-performing service agents

January 25, 2021

EY announces alliance with ASAPP to help transform customer experience in the digital age

EY announces alliance with ASAPP to help transform customer experience in the digital age

January 1, 2021

Inside View: Michael Lawder, Chief Experience Officer, ASAPP

Contact Center Pipeline

Inside View: Michael Lawder, Chief Experience Officer, ASAPP

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Product

Overview GenerativeAgent®Conversation Monitoring Human in the Loop Safety & Security ASAPPMessaging AutoSummary AutoCompose AutoTranscribe

Industry

Financial Services Insurance Retail Travel & Hospitality

Solutions

Real-time Agent Assist Self-service Insights Quality Management CSAT Improvement

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