Table of Contents
What you'll learn
What causes hallucinations and other AI errors
Steps you can take to manage risk with genAI agents
The safety measures you should expect from you AI vendor
How to realize value and protect your business
The practical guide to safety with generative AI agents in the contact center
Generative AI is still a new technology for contact centers. If that newness gives you pause, good. A dose of healthy skepticism is useful for managing risk. But as with other technologies, the early adopters gain a competitive advantage. And the early adopters have already tested the waters with initial deployments of generative AI in customer-facing roles. With the right information, you can do it, too. Safely.
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