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ASAPP—Forbes

Forbes

If More Is Not Done To Protect Agents, Customer Service Standards Will Fall
ASAPP—Forbes

Forbes

Is The Contact Center Going To Be The Next Big Tech Frontier?
ASAPP - DashNetwork

DashNetwork

ASAPP Launches AutoSummary Service
ASAPP - SHRM

SHRM

The Toll on Front-Line Workers
ASAPP - Forbes AI50 2022

Forbes

North America’s Top AI Companies Shaping The Future
ASAPP—Contact Center Pipeline

Contact Center Pipeline

Changing the Business Experience
ASAPP - USA Today

USA Today

The Challenges for Customer Service Agents
ASAPP—Customer Think

CustomerThink

Do you Know Your Return on Investment from CX Transcription?
ASAPP - KD Nuggets

KD Nuggets

How a Level System can Help Forecast AI Costs
ASAPP - MarkTechPost

MarkTechPost

Exclusive Talk with Ryan McDonald: Chief Scientist at ASAPP
ASAPP - MarkTechPost

MarkTechPost

ASAPP Proposes New Pre-Trained ASR Models (SEW) to Improve Performance-Efficiency Over Wav2Vec 2.0
ASAPP - Protocol

Protocol

AI-powered contact centers could define the next wave of globalization
ASAPP—Contact Center Pipeline

Contact Center Pipeline

How coaching, training, empowerment, and AI can improve the contact center
ASAPP - Smart Customer Service

Smart Customer Service

Four Proven Steps to Embed AI in Your CX Organization
ASAPP - Protocol

Protocol

Why Asapp hired a Microsoft vet to run its customer-experience tech
ASAPP—Speach Technology

Speech Technology

ASAPP Intros Pre-Trained Speech Models for Conversational AI
ASAPP—destination CRM

Destination CRM

What’s in store for CRM in 2022?
ASAPP - aiTech Trend

aiTech Trend

aiTech Trend Interview with Ryan McDonald, Chief Scientist at ASAPP
ASAPP—Forbes

Forbes

How To Use The ‘Great Resignation’ To Transform The Customer And Agent Experience, Part Two
ASAPP - CrmXchange

CrmXchange

Helping Businesses Empower Agents with Efficacious AI Technology
ASAPP - Bloomberg

Bloomberg

The Battle to Revitalize Customer Service
ASAPP - TechTalks

TechTalks

How to succeed as an ML research scientist in task-oriented dialogue
ASAPP—Customer Think

Customer Think

How the World’s Leading Brands are Finally Winning with Digital and Artificial Intelligence
ASAPP - Authority Magazine

AUTHORITY MAGAZINE

Women Of The C-Suite: Rachel Knaster Of ASAPP On The Five Things You Need To Succeed As A Senior Executive
ASAPP—360 Magazine

360 Magazine

ASAPP chief experience officer reflects on what he learned on the front lines as an agent
ASAPP—Data Driven Investor

Data Driven Investor

How To Beat Google and Facebook in the War for AI Talent
ASAPP—CX Today

CX Today

ASAPP Report Reveals Contact Centre Agent Challenges
ASAPP—destination CRM

destination CRM

Contact Centers Need to Do More to Keep Talent
ASAPP—CSM

CSM

Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates
ASAPP—OrissaPost

OrissaPost

This is how AI is disrupting call centres
ASAPP—HackerNoon

HackerNoon

Action-Based Conversations Dataset: Task-Oriented Dialogue Systems Could Be Better
ASAPP—VentureBeat

VentureBeat

Call center agents interested in, but wary of, automation
ASAPP Chief Scientist talks AI

AI Business

ASAPP Chief Scientist talks AI
ASAPP—Customer Think

Customer Think

Do We Really Have a Voice of The Customer Program Without AI?
ASAPP—SiliconANGLE

SiliconANGLE

ASAPP’s CLIP dataset helps train AI to read clinical notes more efficiently
ASAPP—AIM

AIM

Inside ABCD, A Dataset To Build In-Depth Task-Oriented Dialogue Systems
ASAPP—VentureBeat

VentureBeat

Asapp releases dataset to help develop better customer service AI
ASAPP—CMS Wire

CMS Wire

Why Companies Are Investing in Natural Language Processing
ASAPP—VentureBeat

VentureBeat

AI call center automation company Asapp raises $120M
ASAPP—Reuters

Reuters

Call center AI firm ASAPP raises $120 million, valued at $1.6 billion
ASAPP—TechTarget

TechTarget

Addressing 3 infrastructure issues that challenge AI adoption
ASAPP—The Wall Street Journal

The Wall Street Journal

AI Powering Human Performance
ASAPP—Customer Think

Customer Think

4 Insights From Fortune 500 CXOs on AI
ASAPP - Protocol

Protocol

Big Tech has dominated AI research. ASAPP is trying to change that.
ASAPP—Forbes

Forbes

ASAPP named one of America’s best startup employers
ASAPP—Business Traveler

Business Traveler

JetBlue Transforms Customer Experience with AI
ASAPP—360 Magazine

360 Magazine

ASAPP CMO explains how AI can help firms learn from their best-performing service agents
EY announces alliance with ASAPP to help transform customer experience in the digital age

Ernst & Young LLP

EY announces alliance with ASAPP to help transform customer experience in the digital age
ASAPP—Contact Center Pipeline

Contact Center Pipeline

Inside View: Michael Lawder, Chief Experience Officer, ASAPP
ASAPP—Speach Technology

Speech Technology

ASAPP, Google, and Facebook have broken the 98 percent speech accuracy barrier in 2020
ASAPP—WRAL TechWire

WRAL TechWire

Tim Stone, former CFO at Ford will join ASAPP to lead efforts scaling the company.
ASAPP—UC Today

UC Today

How Speech Recognition is Accelerating the Enterprise
ASAPP—Built In

Built In

ASAPP is featured in The Key to Remote Collaboration Between Product Managers and Engineers
ASAPP—UC Today

UC Today

ASAPP: Augmenting CCaaS Through Native AI
ASAPP—Customer Think

Customer Think

When Artificial Intelligence is Your Cost Savings and Employee Coach
ASAPP—Forbes

Forbes

Meet The AI Designed To Help Humans, Not Replace Them
ASAPP—Forbes AI 50

Forbes

ASAPP named to AI 50 list of America’s most promising artificial intelligence companies
ASAPP—Contact Center Pipeline

Contact Center Pipeline

Experts discuss the post-pandemic challenges and opportunities for customer experience teams.
ASAPP—Telecom Reseller

Telecom Reseller

OpEd piece challenges common thinking about automation in the call center.
ASAPP—Reuters

Reuters

Call center AI firm ASAPP unveils funding as COVID-19 boosts business
ASAPP—Built In NYC

Built in NYC

Improving Customer Service Calls With AI
ASAPP—Business Insider

Business Insider

How this secretive AI startup is helping corporations manage the dramatic increase in customer service calls from the coronavirus pandemic
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