News KD NuggetsHow a Level System can Help Forecast AI Costs MarkTechPostExclusive Talk with Ryan McDonald: Chief Scientist at ASAPP MarkTechPostASAPP Proposes New Pre-Trained ASR Models (SEW) to Improve Performance-Efficiency Over Wav2Vec 2.0 ProtocolWhy Asapp hired a Microsoft vet to run its customer-experience tech aiTech TrendaiTech Trend Interview with Ryan McDonald, Chief Scientist at ASAPP ForbesHow To Use The ‘Great Resignation’ To Transform The Customer And Agent Experience, Part Two BloombergThe Battle to Revitalize Customer Service TechTalksHow to succeed as an ML research scientist in task-oriented dialogue Customer ThinkHow the World’s Leading Brands are Finally Winning with Digital and Artificial Intelligence AUTHORITY MAGAZINEWomen Of The C-Suite: Rachel Knaster Of ASAPP On The Five Things You Need To Succeed As A Senior Executive 360 MagazineASAPP chief experience officer reflects on what he learned on the front lines as an agent Data Driven InvestorHow To Beat Google and Facebook in the War for AI Talent CX TodayASAPP Report Reveals Contact Centre Agent Challenges destination CRMContact Centers Need to Do More to Keep Talent CSMTop 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates OrissaPostThis is how AI is disrupting call centres HackerNoonAction-Based Conversations Dataset: Task-Oriented Dialogue Systems Could Be Better VentureBeatCall center agents interested in, but wary of, automation AI BusinessASAPP Chief Scientist talks AI Customer ThinkDo We Really Have a Voice of The Customer Program Without AI? SiliconANGLEASAPP’s CLIP dataset helps train AI to read clinical notes more efficiently AIMInside ABCD, A Dataset To Build In-Depth Task-Oriented Dialogue Systems VentureBeatAsapp releases dataset to help develop better customer service AI CMS WireWhy Companies Are Investing in Natural Language Processing VentureBeatAI call center automation company Asapp raises $120M ReutersCall center AI firm ASAPP raises $120 million, valued at $1.6 billion TechTargetAddressing 3 infrastructure issues that challenge AI adoption The Wall Street JournalAI Powering Human Performance Customer Think4 Insights From Fortune 500 CXOs on AI ProtocolBig Tech has dominated AI research. ASAPP is trying to change that. ForbesASAPP named one of America’s best startup employers Business TravelerJetBlue Transforms Customer Experience with AI 360 MagazineASAPP CMO explains how AI can help firms learn from their best-performing service agents Ernst & Young LLPEY announces alliance with ASAPP to help transform customer experience in the digital age Contact Center PipelineInside View: Michael Lawder, Chief Experience Officer, ASAPP Speech TechnologyASAPP, Google, and Facebook have broken the 98 percent speech accuracy barrier in 2020 WRAL TechWireTim Stone, former CFO at Ford will join ASAPP to lead efforts scaling the company. UC TodayHow Speech Recognition is Accelerating the Enterprise Built InASAPP is featured in The Key to Remote Collaboration Between Product Managers and Engineers UC TodayASAPP: Augmenting CCaaS Through Native AI Customer ThinkWhen Artificial Intelligence is Your Cost Savings and Employee Coach ForbesMeet The AI Designed To Help Humans, Not Replace Them ForbesASAPP named to AI 50 list of America’s most promising artificial intelligence companies Contact Center PipelineExperts discuss the post-pandemic challenges and opportunities for customer experience teams. Telecom ResellerOpEd piece challenges common thinking about automation in the call center. ReutersCall center AI firm ASAPP unveils funding as COVID-19 boosts business Built in NYCImproving Customer Service Calls With AI Business InsiderHow this secretive AI startup is helping corporations manage the dramatic increase in customer service calls from the coronavirus pandemic
