Voice of the Customer
Why companies who want true VoC need to engage the power of AI
Engage the power of AI to get rich voice of the customer (VoC) insight that you can act on right now. Build loyalty and grow CLV. Read more
Michael Lawder
Chief Experience Officer, ASAPP
You can’t get this depth of VoC insight from a few surveys
Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Do surveys or sample recordings give you enough VoC?
Surveys and call recordings only give you part of the picture. Get richer Voice of the Customer data by analyzing every word of every conversation using machine learning. Watch now
Macario Namie
Marketing
It’s time to rethink customer service
New technology makes old compromises unnecessary. Here’s insight on the future of CX—where high efficiency and great customer experience coincide. Read more
Michael Lawder
Chief Experience Officer, ASAPP
Using voice of the customer to drive conversation-powered operations
Your customers are talking to you. Are you listening? Use the voice of the customer data from every conversation on every channel to inform your business. Watch now
Michael Lawder
Chief Experience Officer, ASAPP
