R&D Innovations

ASAPP—Hidden anomalies—and why you might want to find them.

Hidden anomalies—and why you might want to find them.

If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Hidden anomalies—and why you might want to find them.
ASAPP—One relationship, any channel. That's omnichannel excellence.

One relationship, any channel. That’s omnichannel excellence.

Let your customer’s engage with you on any channel—and even move between them—seamlessly. Voice, web, mobile. Here’s how to do it right. Watch now

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—One relationship, any channel. That's omnichannel excellence.
ASAPP—Solving contact center challenges with data

Solving contact center challenges with data

Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Solving contact center challenges with data
ASAPP—The profound limitations of rules-based chatbots

The profound limitations of rules-based chatbots

Rules-based chatbots simply can’t handle the complexities of customer conversations. See why forward-looking companies have moved on. Read more

Joseph Hackman
Joseph Hackman

Senior Machine Learning Engineering Manager, ASAPP

ASAPP—The profound limitations of rules-based chatbots
ASAPP—Why is it important to have a deep AI research team?

Why is it important to have a deep AI research team?

Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Why is it important to have a deep AI research team?
ASAPP—How observing agents in action led to a feature that saves 30 seconds of handle time.

How agents informed an AI-driven feature that saves 30 seconds of handle time

Reducing AHT—average handle time—can mean big cost savings for contact centers. See how agents informed a new AI-driven capability—with great results. Read more

Cosima Travis
Cosima Travis

Director of Product Management, ASAPP

ASAPP—How observing agents in action led to a feature that saves 30 seconds of handle time.