Machine Learning

ASAPP—Why you want conversation summarization designed specifically for CX

Why you want conversation summarization designed specifically for CX

Here’s the data science behind getting the best conversation summaries (call notes) for your contact center. Read more

Will Wolf
Will Wolf

Staff Machine Learning Engineer at ASAPP

ASAPP—Why you want conversation summarization designed specifically for CX
ASAPP—Task-oriented dialogue systems could be better. Here’s a new dataset to help.

Task-oriented dialogue systems could be better. Here’s a new dataset to help.

Dialogue State Tracking has run its course. That’s why we’re establishing a new Action-Based Conversations Dataset. Read more

Derek Chen
Derek Chen

Research Scientist at ASAPP

ASAPP—Task-oriented dialogue systems could be better. Here’s a new dataset to help.
ASAPP—From Network Compression to DenseNets

From network compression to DenseNets

Neural Network Compression. What is it, and why does it matter? Here’s a look at what led to the development of DenseNets for parameter-efficient networks with significantly more accurate predictions. Read more

Kilian Weinberger
Kilian Weinberger, PhD

Principal Scientist and Head of ASAPP Ithaca Research Lab

ASAPP—From Network Compression to DenseNets
Why I joined ASAPP: This holistic approach takes AI to new levels

Why I joined ASAPP: Taking AI to new levels in enterprise solutions

Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

Why I joined ASAPP: This holistic approach takes AI to new levels
ASAPP—Gustavo Sapoznik

Our big product visions are unlocked by our deep research capabilities

ASAPP has an innovative vision for how to solve CX performance problems. To achieve this vision, our research team continually pushes the boundaries of what’s possible in AI. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Is your customer experience always getting smarter?

Is your customer experience always getting smarter?

Take CX performance to new heights. Use automation to support your agents in serving your customers well—in a way that chatbots alone simply can’t. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Is your customer experience always getting smarter?
ASAPP—Reducing the High Cost and Carbon Footprint of Training NLP Models With SRU ++

Reducing the high cost of training NLP models with SRU++

Highly expressive and efficient neural models can be designed using SRU++ with little attention computation needed. Read more

Tao Lei
Tao Lei, PhD

Research Leader and Scientist at ASAPP

ASAPP—Reducing the High Cost and Carbon Footprint of Training NLP Models With SRU ++
ASAPP—Solving complex contact center challenges requires innovation.

The brittleness of RPA is failing you

Overcome the limitations of RPA with AI-driven automation that helps your agents more efficiently navigate a myriad of back office systems. Read more

Nicolás D'Ippolito
Nicolás D’Ippolito, PhD

Head of Engineering

ASAPP—Solving complex contact center challenges requires innovation.
ASAPP—Using Automation to Increase Revenue During Customer Conversations

Using automation to increase revenue during customer conversations

Grow your revenue by using patented AI technology to determine the right time to upsell and the right offer to present. Read more

Shawn Henry
Shawn Henry, PhD

Director of Intellectual Property and Research Scientist at ASAPP

ASAPP—Using Automation to Increase Revenue During Customer Conversations
ASAPP—How model calibration leads to better automation

How model calibration leads to better automation

Integrating machine learning into agent workflows can radically increase productivity. But for the best accuracy (and results), you need proper calibration. Read more

Ethan Elenberg
Ethan Elenberg, PhD

Research Scientist at ASAPP

ASAPP—How model calibration leads to better automation