Customer Experience

ASAPP—Gustavo Sapoznik

Real results in weeks—not months (or years!)

Frustrated by legacy contact center technology, but not up for the heavy lift to add enterprise software? Implement ASAPP AI and see real results in just weeks. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Michael Lawder

CX: A value center, not just a cost center

Changing perception of CX from cost center to value center starts with delivering a great customer experience—which drives loyalty, retention, and repurchase. Watch now

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Michael Lawder
ASAPP—Rachel Knaster

How a little micro-automation delivers big productivity gains

Integrate AI-driven micro-automation into the agent workflow and see your contact center productivity soar. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Training natural language models to understand new customer events in hours

Training natural language models to understand new customer events in hours

When we apply structured nearest neighbor learning techniques to named entity recognition (NER), we’re able to double performance, improving accuracy and customer experiences. Read more

Yi Yang
Yi Yang, PhD

Research Scientist, ASAPP

ASAPP—Training natural language models to understand new customer events in hours
ASAPP—Rachel Knaster

Improve the metrics that matter by using AI to help agents

Need to improve contact center productivity? Increase CSAT scores? Drive revenue growth? See how ASAPP AI delivers the results you care about. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Rachel Knaster

Help your WFH agents serve your customers better

Give your WFH agents what they need to provide great customer service. Better than a swivel to ask a neighbor, our AI platform offers support throughout every interaction. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Gustavo Sapoznik

Innovating to solve complex CX problems

Siloed legacy technology frustrates your customers. See how innovations in AI help you deliver far better customer experiences—and elevate productivity at the same time. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Does AI really improve agent efficiency?

Does AI really improve agent efficiency?

How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Does AI really improve agent efficiency?
ASAPP—Rachel Knaster

The real reason consumers resist digital engagement

Why haven’t consumers been quick to embrace digital channels for support and sales? Provide seamless omni-channel experiences and you can change that, fast. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Removing the tradeoff between cost savings and customer satisfaction

Removing the tradeoff between cost savings and customer satisfaction

Innovations in AI completely change what’s possible in CX. No need to make trade-offs between cost of care and great customer experience. Now you can optimize both. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Removing the tradeoff between cost savings and customer satisfaction