Contact Center
A contact center case study about call summarization strategies
Is your call summarization strategy failing you? Learn from a large enterprise contact center’s mistakes. Read more
Gonzalo Chebi, PhD
Data Scientist
Is your technology working against your agents?
Stop building walls around your agents. Instead of damaging the relationship between you and your customers, help your agents collaborate with AI technology. Watch now
Judith Spitz, PhD
Advisor, ASAPP
Designed to be proficient on day 1
By combining an intuitive user experience with AI-driven recommendations, you can radically improve the onboarding process. Here’s our approach to making agents successful, faster. Read more
Brad Stell
VP, Product Design
How anomaly detection helps you handle the unexpected
CX teams can identify and react to unexpected customer behavior faster using ASAPP anomaly detection. Learn what makes our models so effective. Read more
Sam Altschul, PhD
Machine Learning Scientist, ASAPP
How do you know if ML-based features are really working?
How do you measure efficiency and effectiveness in your contact center—for individual agents and for the team as a whole? Gain insight from our CX pros working with large consumer brands. Read more
Jonathan Rossi
Senior Customer Success Manager at ASAPP
Balancing customer expectations with efficiency
Are you meeting your customers where they are? Don’t get left behind as customer expectations evolve. Watch now
Judith Spitz, PhD
Advisor, ASAPP
To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more
Macario Namie
Chief Marketing Officer, ASAPP
When automation is ‘all or nothing’—what are you missing?
Automation or agent? The best results are achieved when you integrate AI into human workflows, optimizing efficiency for both live interactions and self-serve. Read more
Michael Lawder
Chief Experience Officer, ASAPP
Are you missing key revenue growth opportunities?
Identify best prospects and proactively engage them (at the right time) to close more sales. Learn how to grow revenue with the help of machine learning. Watch now
Michael Lawder
Chief Experience Officer, ASAPP
Do surveys or sample recordings give you enough VoC?
Surveys and call recordings only give you part of the picture. Get richer Voice of the Customer data by analyzing every word of every conversation using machine learning. Watch now
Macario Namie
Chief Marketing Officer, ASAPP