AI as a feature is not enough
AI Native® technology creates opportunities for significant optimization in the contact center. Watch now
How do you find automation workflows for your contact center?
How do you identify the right workflows to automate in the contact center? And quickly implement them? ASAPP was awarded a patent for the technology to meet this challenge. Read more
Gartner Recognizes ASAPP for Continuous Intelligence in CX
Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more
Increasing human productivity is key to transforming CX
True CX innovation requires a focus on the agents who interact with your customers all day. Watch now
Real results in weeks—not months (or years!)
Frustrated by legacy contact center technology, but not up for the heavy lift to add enterprise software? Implement ASAPP AI and see real results in just weeks. Watch now
Rethink your approach to AI to realize monumental value.
Layering new technology on old systems may provide small incremental value—but real gains come from rethinking what’s possible and considering a new approach. Watch now
Innovating to solve complex CX problems
Siloed legacy technology frustrates your customers. See how innovations in AI help you deliver far better customer experiences—and elevate productivity at the same time. Watch now
Does AI really improve agent efficiency?
How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more
Research feeds product innovation
Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now
How machine learning delivers a custom solution for every enterprise
ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now