Contact centers are goldmines of market information, see how AutoSummary elevates actionable insights. Read more

ASAPP Chief Scientist Ryan McDonald on why effective agent augmentation requires Agent Models versus Language Models Read more

ASAPP Chief Scientist Ryan McDonald filters out the signal from the noise regarding leveraging Generative AI like ChatGPT and other LLMs (large language models) for CX Read more

The “3R Framework” of Reason, Resolution, and Result guarantees quality notes while saving minutes of agent time. Read more

See how ASAPP speech scientists recently developed the most accurate ASR model. Read more

While designing AutoCompose, the ASAPP design team turned down the noise in the agents’ workflow to give them a UI that signals the right suggestions at the right time. Read more

Where is automation the most impactful? Our AI models specialize in automating even the most difficult parts of customer interactions. Read more

Empower your leaders to make data-driven, impactful improvements in the call center. JourneyInsight helps you understand customer problems and which tools agents use. Read more

For conversational AI to advance, the broader scientific community must be able to work together and explore with easily accessible state-of-the-art baselines for fair performance comparisons. Read more

Is your call summarization strategy failing you? Learn from a large enterprise contact center’s mistakes. Read more