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ASAPP - Designing AutoCompose

Designing AutoCompose

While designing AutoCompose, the ASAPP design team turned down the noise in the agents’ workflow to give them a UI that signals the right suggestions at the right time. Read more

Min Kim
Min Kim

Staff Designer

ASAPP - Designing AutoCompose
ASAPP - Not all automation is the same

Not all automation is the same

Where is automation the most impactful? Our AI models specialize in automating even the most difficult parts of customer interactions. Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP - Not all automation is the same
ASAPP - How to start assessing and improving the way your agents use their tools

How to start assessing and improving the way your agents use their tools

Empower your leaders to make data-driven, impactful improvements in the call center. JourneyInsight helps you understand customer problems and which tools agents use. Read more

Adrian Botta
Adrian Botta

Data Scientist

ASAPP - How to start assessing and improving the way your agents use their tools
ASAPP - To measure the performance of Conversational AI, we need more strict, better quality benchmarks

To measure the performance of Conversational AI, we need more strict, better quality benchmarks

For conversational AI to advance, the broader scientific community must be able to work together and explore with easily accessible state-of-the-art baselines for fair performance comparisons. Read more

Suwon Shon
Suwon Shon, PhD

Senior Speech Scientist at ASAPP

ASAPP - To measure the performance of Conversational AI, we need more strict, better quality benchmarks
ASAPP - A contact center case study about call summarization strategies

A contact center case study about call summarization strategies

Is your call summarization strategy failing you? Learn from a large enterprise contact center’s mistakes. Read more

Gonzalo Chebi
Gonzalo Chebi, PhD

Data Scientist

ASAPP - A contact center case study about call summarization strategies
ASAPP - How to Understand Different Levels of AI Systems

How to Understand Different Levels of AI Systems

Understanding the level of an AI system can help predict how the system will change over time – whether it will continuously improve, remain the same, or even degrade. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP - How to Understand Different Levels of AI Systems
ASAPP - Bringing State of the Art Speech Transcription to CX

Bringing State of the Art Speech Transcription to CX

End-to-end architecture improves the scalability and performance of machine learning models for speech transcription to serve enterprise contact center needs better. Read more

Prashant Sridhar
Prashant Sridhar

Engineering Manager

ASAPP - Bringing State of the Art Speech Transcription to CX
ASAPP - Wav2vec could be more efficient. So we created our own pre-trained ASR Model for better Conversational AI

Wav2vec could be more efficient, so we created our own pre-trained ASR Model for better Conversational AI.

Wav2vec 2.0 is arguably the most popular approach for using self-supervised training in speech, but it could be more efficient. We introduce SEW for better efficiency and performance. Read more

Felix Wu
Felix Wu, PhD

Research Scientist at ASAPP

ASAPP - Wav2vec could be more efficient. So we created our own pre-trained ASR Model for better Conversational AI
ASAPP - Designed to be proficient on Day 1

Designed to be proficient on day 1

By combining an intuitive user experience with AI-driven recommendations, you can radically improve the onboarding process. Here’s our approach to making agents successful, faster. Read more

Brad Stell
Brad Stell

VP, Product Design

ASAPP - Designed to be proficient on Day 1
ASAPP - How anomaly detection helps you handle the unexpected

How anomaly detection helps you handle the unexpected

CX teams can identify and react to unexpected customer behavior faster using ASAPP anomaly detection. Learn what makes our models so effective. Read more

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP - How anomaly detection helps you handle the unexpected