The latest

ASAPP—Tightening budgets and ambitious goals in the contact center

Tightening budgets and ambitious goals in the contact center

Customer experience leaders—see how the AI platform can help you reduce costs and grow revenue in a way that makes both your customers and your contact center agents happy. Read more

Pierre Zum Buttel
Pierre Zum Buttel

Head of Business Value Services, ASAPP

ASAPP—Tightening budgets and ambitious goals in the contact center
ASAPP—How to Improve Throughput by Increasing Concurrency—Part 2 of 2

How to improve throughput by increasing concurrency—Part 2 of 2

Increase throughput by empowering your agents to manage multiple conversations at once, and by increasing contact volume for these agents. Read more

Mike Friedman
Mike Friedman

Head of Business Operations, ASAPP

ASAPP—How to Improve Throughput by Increasing Concurrency—Part 2 of 2
ASAPP—Gustavo Sapoznik

What does AI Native® technology mean for innovation in customer experience?

Real digital transformation only happens when you reimagine what’s possible with machine learning at the core. That’s what ASAPP does—and it’s changing customer experience. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Why is it important to have a deep AI research team?

Why is it important to have a deep AI research team?

Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Why is it important to have a deep AI research team?
ASAPP—Transforming and Innovating the Customer Experience—My Journey Comes Full Circle as ASAPP Chief Experience Officer

Transforming the customer experience: My full-circle journey to ASAPP Chief Experience Officer

Seeing the power of AI to deliver true innovation to contact center operations and transform customer experience, Michael Lawder joins ASAPP as Chief Experience Officer. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Transforming and Innovating the Customer Experience—My Journey Comes Full Circle as ASAPP Chief Experience Officer
ASAPP—Macario Namie

What’s so different about the ASAPP approach to customer experience?

Great customer experience shouldn’t be luck-of-the-draw—did you reach a good agent? ASAPP makes every agent your best agent. Watch now

Macario Namie
Macario Namie

Marketing

ASAPP—Macario Namie
ASAPP—Automation Should Help Resolve, Not Deflect

Automation should help resolve, not deflect

Playing “keep the customer away from the agent” is a lousy use of automation. A better strategy: Use automation to help the agent resolve customer issues. Read more

AustinMeyer
Austin Meyer

Head of Solution Design at ASAPP

ASAPP—Automation Should Help Resolve, Not Deflect
ASAPP—How to Improve Throughput by Increasing Concurrency

How to improve throughput by increasing concurrency

Make it easier for agents to manage more than one conversation at a time—in a way your customers will love—and watch throughput soar. Read more

Mike Friedman
Mike Friedman

Head of Business Operations, ASAPP

ASAPP—How to Improve Throughput by Increasing Concurrency
ASAPP—How does AI-driven agent augmentation improve productivity?

How does AI-driven agent augmentation improve productivity?

Provide AI-driven assistance for your agents and they’ll know exactly what to say and what to do throughout each customer interaction. Watch now

Max Black
Max Black

VP of Customer Success at ASAPP

ASAPP—How does AI-driven agent augmentation improve productivity?
ASAPP—How observing agents in action led to a feature that saves 30 seconds of handle time.

How agents informed an AI-driven feature that saves 30 seconds of handle time

Reducing AHT—average handle time—can mean big cost savings for contact centers. See how agents informed a new AI-driven capability—with great results. Read more

Cosima Travis
Cosima Travis

Director of Product Management, ASAPP

ASAPP—How observing agents in action led to a feature that saves 30 seconds of handle time.