R&D Innovations
ASAPP tops ASR leaderboard with E‑Branchformer
See how ASAPP speech scientists recently developed the most accurate ASR model. Read more
Kwangyoun Kim
Senior Speech Scientist at ASAPP
Not all automation is the same
Where is automation the most impactful? Our AI models specialize in automating even the most difficult parts of customer interactions. Read more
Heather Reed, PhD
Data Scientist, ASAPP
How to start assessing and improving the way your agents use their tools
Empower your leaders to make data-driven, impactful improvements in the call center. JourneyInsight helps you understand customer problems and which tools agents use. Read more
Adrian Botta
Data Scientist
A contact center case study about call summarization strategies
Is your call summarization strategy failing you? Learn from a large enterprise contact center’s mistakes. Read more
Gonzalo Chebi, PhD
Data Scientist
Why its so challenging to map Agent Journeys
It isn’t easy to get a holistic view of how contact center agents spend their time to inform optimization. ASAPP Chief Scientist, Ryan McDonald explains why. Watch now
Ryan McDonald, PhD
Chief Scientist at ASAPP
How to Understand Different Levels of AI Systems
Understanding the level of an AI system can help predict how the system will change over time – whether it will continuously improve, remain the same, or even degrade. Read more
Michael Griffiths
Data Scientist, ASAPP
Bringing State of the Art Speech Transcription to CX
End-to-end architecture improves the scalability and performance of machine learning models for speech transcription to serve enterprise contact center needs better. Read more
Prashant Sridhar
Engineering Manager
Wav2vec could be more efficient, so we created our own pre-trained ASR Model for better Conversational AI.
Wav2vec 2.0 is arguably the most popular approach for using self-supervised training in speech, but it could be more efficient. We introduce SEW for better efficiency and performance. Read more
Felix Wu, PhD
Research Scientist at ASAPP
Scaling for growth and expansion
AI services should grow with your business. Learn how ASAPP scales to meet your needs, from deployment to continued refinement and expansion. Watch now
Priya Sawant
Director of Engineering
GOLD: Improving Out-of-Scope Detection in Dialogues using Data Augmentation
New ASAPP research introduces an orthogonal technique that augments existing data to train better out of scope detectors operating in low-data regimes. Read more
Derek Chen
Research Scientist at ASAPP
