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ASAPP - A contact center case study about call summarization strategies

A contact center case study about call summarization strategies

Is your call summarization strategy failing you? Learn from a large enterprise contact center’s mistakes. Read more

Gonzalo Chebi
Gonzalo Chebi, PhD

Data Scientist

ASAPP - A contact center case study about call summarization strategies
ASAPP - Designed to be proficient on Day 1

Designed to be proficient on day 1

By combining an intuitive user experience with AI-driven recommendations, you can radically improve the onboarding process. Here’s our approach to making agents successful, faster. Read more

Brad Stell
Brad Stell

VP, Product Design

ASAPP - Designed to be proficient on Day 1
ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.

To realize Forrester’s vision of conversational intelligence, a human focus is needed.

Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

Gartner Recognizes ASAPP for Continuous Intelligence in CX
ASAPP—Why your digital messaging platform is failing you

Why your digital messaging platform is failing you

Messaging platforms may all seem the same—but legacy technology can’t deliver the breakthrough results that you’d get with a fully AI-driven system. Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—Why your digital messaging platform is failing you
Why I joined ASAPP: This holistic approach takes AI to new levels

Why I joined ASAPP: Taking AI to new levels in enterprise solutions

Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

Why I joined ASAPP: This holistic approach takes AI to new levels
ASAPP—Gustavo Sapoznik

Our big product visions are unlocked by our deep research capabilities

ASAPP has an innovative vision for how to solve CX performance problems. To achieve this vision, our research team continually pushes the boundaries of what’s possible in AI. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Is your customer experience always getting smarter?

Is your customer experience always getting smarter?

Take CX performance to new heights. Use automation to support your agents in serving your customers well—in a way that chatbots alone simply can’t. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Is your customer experience always getting smarter?
ASAPP—Reducing the High Cost and Carbon Footprint of Training NLP Models With SRU ++

Reducing the high cost of training NLP models with SRU++

Highly expressive and efficient neural models can be designed using SRU++ with little attention computation needed. Read more

Tao Lei
Tao Lei, PhD

Research Leader and Scientist at ASAPP

ASAPP—Reducing the High Cost and Carbon Footprint of Training NLP Models With SRU ++
ASAPP—Why AHT Isn’t the Right Measure in an Asynchronous and Multi-Channel World

Why AHT isn’t the right measure in an asynchronous and multi-channel world

How should we be measuring agent efficiency when it comes to concurrent digital conversations? In a multi-channel world, is AHT really the right metric to gauge CX success? Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Why AHT Isn’t the Right Measure in an Asynchronous and Multi-Channel World