AI + Human
Generative AI for Agent Augmentation: Agents Models not Language Models
ASAPP Chief Scientist Ryan McDonald on why effective agent augmentation requires Agent Models versus Language Models Read more
Ryan McDonald, PhD
Chief Scientist at ASAPP
AI as a feature is not enough
AI Native® technology creates opportunities for significant optimization in the contact center. Watch now
Nirmal Mukhi
Senior Director of ML Infrastructure
Mapping the Agent Journey is more than just a time saver for agents
Analyzing the Agent Journey provides insight that can significantly improve your contact center efficiency. Watch now
Adrian Botta
Data Scientist
Open the door to automation with JourneyInsight
Learn where you have inefficiencies and get insights powered by a 360 degree view of every workflow in your contact center. Watch now
Ted Burke
Director, Product Management, ASAPP
Is your technology working against your agents?
Stop building walls around your agents. Instead of damaging the relationship between you and your customers, help your agents collaborate with AI technology. Watch now
Judith Spitz, PhD
Advisor, ASAPP
How anomaly detection helps you handle the unexpected
CX teams can identify and react to unexpected customer behavior faster using ASAPP anomaly detection. Learn what makes our models so effective. Read more
Sam Altschul, PhD
Machine Learning Scientist, ASAPP
Navigating uncharted territory around conversational AI
Conversation involves misunderstandings and clarifications. Combining people and technology allows a clean handoff and increased efficiency. Watch now
Judith Spitz, PhD
Advisor, ASAPP
Automation or agent? A fluid mix gets best results.
Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Rethink your approach to AI to realize monumental value.
Layering new technology on old systems may provide small incremental value—but real gains come from rethinking what’s possible and considering a new approach. Watch now
Judith Spitz, PhD
Advisor, ASAPP
The chatbot backlash
Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more
Michael Griffiths
Data Scientist, ASAPP
