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ASAPP - Mapping the Agent Journey is more than just a time saver for agents

Mapping the Agent Journey is more than just a time saver for agents

Analyzing the Agent Journey provides insight that can significantly improve your contact center efficiency. Watch now

Adrian Botta
Adrian Botta

Data Scientist

ASAPP - Mapping the Agent Journey is more than just a time saver for agents
What’s different about the ASAPP approach to agent efficiency?

Open the door to automation with JourneyInsight

Learn where you have inefficiencies and get insights powered by a 360 degree view of every workflow in your contact center. Watch now

Ted Burke
Ted Burke

Director, Product Management, ASAPP

What’s different about the ASAPP approach to agent efficiency?

Is your technology working against your agents?

Stop building walls around your agents. Instead of damaging the relationship between you and your customers, help your agents collaborate with AI technology. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP - How anomaly detection helps you handle the unexpected

How anomaly detection helps you handle the unexpected

CX teams can identify and react to unexpected customer behavior faster using ASAPP anomaly detection. Learn what makes our models so effective. Read more

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP - How anomaly detection helps you handle the unexpected
ASAPP—Navigating uncharted territory around conversational AI

Navigating uncharted territory around conversational AI

Conversation involves misunderstandings and clarifications. Combining people and technology allows a clean handoff and increased efficiency. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—Navigating uncharted territory around conversational AI
ASAPP—Rachel Knaster

Automation or agent? A fluid mix gets best results.

Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Rethink your approach to AI to realize monumental value.

Rethink your approach to AI to realize monumental value.

Layering new technology on old systems may provide small incremental value—but real gains come from rethinking what’s possible and considering a new approach. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—Rethink your approach to AI to realize monumental value.
ASAPP—The Chatbot Backlash

The chatbot backlash

Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—The Chatbot Backlash
ASAPP—Macario Namie

How AI gives your agent superpowers

Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—Macario Namie
ASAPP—What’s wrong with an automation vs human approach?

What’s wrong with an automation vs human approach?

Revolutionary thinking drives high-impact results. Here’s why automation should be used to empower human agents, not replace them. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—What’s wrong with an automation vs human approach?