Rachel Knaster is the Chief Product Officer at ASAPP where she gets to work with a team of brilliant researchers and engineers, and exceptional customers to bring our vision to life while delivering incredible results. Rachel was previously at IBM Watson where she had an early opportunity to work with some of the world's largest companies on how to leverage emerging AI capabilities. She first developed an interest in technology while majoring in Computer Science at Harvard.
Does the customer need a live agent or is automation the right way to handle it? Many companies think it’s a binary question. The best answer is more nuanced. Read more
Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now
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Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now
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Why haven’t consumers been quick to embrace digital channels for support and sales? Provide seamless omni-channel experiences and you can change that, fast. Watch now