Rachel Knaster

Rachel Knaster

Rachel Knaster is the Chief Product Officer at ASAPP where she gets to work with a team of brilliant researchers and engineers, and exceptional customers to bring our vision to life while delivering incredible results. Rachel was previously at IBM Watson where she had an early opportunity to work with some of the world's largest companies on how to leverage emerging AI capabilities. She first developed an interest in technology while majoring in Computer Science at Harvard.

You can’t get this depth of VoC insight from a few surveys

Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now

Can your sales agents generate more revenue?

Customers are eager to take care of shopping needs by messaging with agents. See how you can grow your revenue by using AI to the right things for agents to say and do. Watch now

What keeps your agents from providing great service?

How do you make sure your agents have everything they need to serve your customers well—especially when they’re WFH and turn to the person next to them? Watch now

Automation or agent? A fluid mix gets best results.

Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now

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Help your WFH agents serve your customers better

Give your WFH agents the support they need to do a great job. Better than a swivel to ask a neighbor, our AI platform serves up exactly what they need throughout every interaction. Watch now

The real reason consumers resist digital engagement

Why haven’t consumers been quick to embrace digital channels instead of phoning an agent for support and sales? Provide great digital experiences and you can change that—fast. Watch now

How a focus on agents pays off big

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An urgent case to support contact center agents with AI built for them

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