Rachel Knaster is the Chief Product Officer at ASAPP where she gets to work with a team of brilliant researchers and engineers, and exceptional customers to bring our vision to life while delivering incredible results. Rachel was previously at IBM Watson where she had an early opportunity to work with some of the world's largest companies on how to leverage emerging AI capabilities. She first developed an interest in technology while majoring in Computer Science at Harvard.
Why your care strategy must consider issue complexity and urgency
Does the customer need a live agent or is automation the right way to handle it? Many companies think it’s a binary question. The best answer is more nuanced. Read more
You can’t get this depth of VoC insight from a few surveys
Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now
Can your sales agents generate more revenue?
Customers are eager to take care of shopping needs by messaging with agents. See how you can grow revenue by using AI to empower your digital sales team. Watch now
What keeps your agents from providing great service?
How do you make sure your agents have everything they need to serve your customers well—especially when they’re WFH and turn to the person next to them? Watch now
Automation or agent? A fluid mix gets best results.
Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now
How a little micro-automation delivers big productivity gains
Integrate AI-driven micro-automation into the agent workflow and see your contact center productivity soar. Watch now
Improve the metrics that matter by using AI to help agents
Need to improve contact center productivity? Increase CSAT scores? Drive revenue growth? See how ASAPP AI delivers the results you care about. Watch now
Help your WFH agents serve your customers better
Give your WFH agents what they need to provide great customer service. Better than a swivel to ask a neighbor, our AI platform offers support throughout every interaction. Watch now
The real reason consumers resist digital engagement
Why haven’t consumers been quick to embrace digital channels for support and sales? Provide seamless omni-channel experiences and you can change that, fast. Watch now
How a focus on agents pays off big
Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now