We create new possibilities building with AI at the core.
ASAPP is a research-driven company focused on elevating enterprise performance with advances in AI that augment human activity and automate workflows.
No bolt-on AI modules
Radical transformation requires rethinking
While it seems that nearly every software company is sprinkling a little AI on their legacy offerings, ASAPP takes a very different approach.
We build software from the ground up with artificial intelligence as a foundational element.
This enables us to offer true innovation in meeting enterprise performance challenges. While bolt-on AI offerings may provide incremental improvements, our AI Native® technology has proven to deliver transformative results.
Radical transformation requires rethinking
No replacing humans
Humans are at the heart of performance
Humans are at the heart of performance
Too often the conversation is about automation replacing humans.
The real power of AI is in enabling people to perform better.
Our vision for our products is to give people the tools they need to do their jobs at the highest level. Peak personal performance translates to peak company performance – and our customers are able to set the bar higher and higher.
No rules programming
Self-learning engines predict what agents need now
Self-learning engines predict what agents need now
The problem with rule-based systems is that someone has to consider all the possibilities and program all those rules. And, they’re out of date as quick as their written.
Continuous learning creates continuous improvement.
The self-learning CXP platform operates without rules programming, so it’s always current – never brittle. And, as it works it identifies new opportunities to add to micro-automations to help your agents and continuously improve efficiency.
No copy and paste “innovation”
Breakthroughs are born out of research
Sometimes state-of-the-art doesn’t take things far enough to serve real-world commercial needs.
The ASAPP Research team is critical to our ability to unlock new capabilities and break new ground.
The largest collection of PhDs exclusively focused on advancing AI disciplines exclusively for customer experience performance, this team has a clear focus on practical application as they work with the academic community to develop new algorithmic capabilities.