CSAT improvement
Build customer loyalty by serving their needs better
Customers contact care when there are problems. And, if you don’t do a good job addressing them they may take their business elsewhere—and tell the world about their experience. How can you meet their needs without multiplying your budget?
Engage the power of our AI to help your agents be both more productive and more effective.
Provide fast, accurate resolution
Our machine learning models learn what your best agents say and do to help your customers. This insight feeds our automated message crafting and automated workflow capabilities, which tells other agents exactly what to say and do in the same situations—so every customer gets your best.
Coaching insight enables you to elevate performance further, by providing visibility into coaching needs.
ASAPP will help you
Empower your care team to do their job well
Serve customer needs faster, more accurately
Increase first contact resolution
Bring new agents up to speed faster
This solution is supported by:
AutoCompose™
Crafts quality agent responses for digital messaging
And, by our Messaging application.
