Agent productivity
Help your agents be their best. Improve productivity, reduce costs
Automation hasn’t eliminated the need for agents. They’re still here—expected to serve increasingly complex customer needs. You want them to be quick and accurate in their communication to deliver the best outcomes.
Engage the power of our AI to integrate automation into their workflows and achieve significant performance gains.
Learn, analyze, and continuously optimize
Our machine learning models learn from your best agents, what to say and do to address customers needs. Then these models feed our AI services to support all of your agents in being their best.
For example:
- AutoCompose™ crafts messages for the agent reducing response time and increasing accuracy.
- AutoSummary™ crafts analytics-ready disposition notes for the agent.
- JourneyInsight™ gives you an understanding of where your people spend their time and illuminates where automation can make the biggest impact
You can use these services individually or in combination.
ASAPP will help you
Make every agent your best agent
Provide better, faster support
Improve sales productivity
Increase customer satisfaction
This solution is supported by:
AutoCompose
Crafts quality agent responses for digital messaging
AutoSummary
Creates high-quality disposition notes automatically
JourneyInsight
Analyzes agent activity in depth, identifies ways to streamline
And, by our Messaging application.
Let us show you how you can dramatically improve agent productivity
Executive brief
Learn how advanced AI can help your agents be their best
