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Agent productivity

Help your agents be their best. Improve productivity, reduce costs

Automation hasn’t eliminated the need for agents. They’re still here—expected to serve increasingly complex customer needs. You want them to be quick and accurate in their communication to deliver the best outcomes.

Engage the power of our AI to integrate automation into their workflows and achieve significant performance gains.

ASAPP - Learn, analyze, and continuously optimize

Learn, analyze, and continuously optimize

Our machine learning models learn from your best agents, what to say and do to address customers needs. Then these models feed our AI services to support all of your agents in being their best.

For example:

  • AutoCompose crafts messages for the agent reducing response time and increasing accuracy.
  • AutoSummary crafts analytics-ready disposition notes for the agent.
  • JourneyInsight gives you an understanding of where your people spend their time and illuminates where automation can make the biggest impact

You can use these services individually or in combination.

ASAPP will help you

Make every agent your best agent

Provide better, faster support

Improve sales productivity

Increase customer satisfaction

This solution is supported by:

ASAPP—AutoCompose
AutoCompose

Crafts quality agent responses for digital messaging

ASAPP—AutoSummary
AutoSummary

Creates high-quality disposition notes automatically

ASAPP—JourneyInsight
JourneyInsight

Analyzes agent activity in depth, identifies ways to streamline

And, by our Messaging application.

Let us show you how you can dramatically improve agent productivity

ASAPP - 4 ways AI can increase agent productivity
Executive brief

Learn how advanced AI can help your agents be their best

ASAPP - 4 ways AI can increase agent productivity
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