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AutoTranscribe

Transcribe every call with the world’s most accurate speech-to-text technology

Provide real-time guidance to agents and gain valuable insight from every customer interaction. AutoTranscribe redefines automatic speech-to-text technology for the contact center with its speed and accuracy—enabling you to get maximum value from AI services—and making it worthwhile to transcribe 100% of customer interactions.

ASAPP - Accuracy matters

Accuracy matters

AutoTranscribe delivers highly accurate transcription data with its custom tuned, AI-driven ASR that learns from your customer interactions and continuously adapts to the lexicon and nuances of your business.

ASAPP - Accuracy matters

In a head-to-head competition, ASAPP edged out some of the biggest names in AI technology to take the top spot. This is a reflection of the innovations brought by the ASAPP AI Research team focused on speech-to-text technology.

ASAPP - Flexible deployment

Flexible deployment

Transcription data is delivered via API to the destination of your choice in real-time or batches. Whether you’re looking for opportunities to provide agents real-time guidance during calls or simply needing more robust data to feed your analytics, AutoTranscribe is designed with the flexibility to meet your needs.

ASAPP - Purpose-built for CX

Purpose-built for CX

ASAPP’s research team approaches transcription through a CX lens, continuously improving AutoTranscribe’s highly accurate ASR capabilities. Unlike generic AI technologies trained on broad sets of data in non-production environments, AutoTranscribe’s AI models are trained on two-way sales and service CX conversations to ensure accuracy wherever your agents are located—at home or in the contact center.

ASAPP - Purpose-built for CX
ASAPP—Always improving

Trained on your customer data

Once deployed, the AI model continues to learn as it’s trained on your business’s specific language, products, contexts, and customer interactions. Over time, accuracy improves and the data becomes even more useful for generating insights and analysis that enhance customer service, increase agent productivity, and improve your bottom line.

ASAPP—Multiply your benefit

Multiply your benefit

You’ll get value from every individual AI service you deploy. And, you’ll get even greater value when you use multiple services together. The network effect of using multiple AI services makes every one of them better for you.

ASAPP—Multiply your benefit
AutoTranscribe

Key capabilities

Provides real-time speech-to-text transcription

Delivers highly accurate data to AI services

Trains on your data for your business

Continuously learns, improves with use

Get in touch

Learn more about AutoTranscribe

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ASAPP—Why a little increase in transcription accuracy is such a big deal
ASAPP—Fast, accurate transcription and analytics can transform your business
ASAPP—Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts
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