Transcribe every call with the world’s most accurate speech-to-text technology
Provide real-time guidance to agents and gain valuable insight from every customer interaction. AutoTranscribe redefines automatic speech-to-text technology for the contact center with its speed and accuracy—enabling you to get maximum value from AI services—and making it worthwhile to transcribe 100% of customer interactions.
AutoTranscribe delivers highly accurate transcription data with its custom tuned, AI-driven ASR that learns from your customer interactions and continuously adapts to the lexicon and nuances of your business.
In a head-to-head competition, ASAPP edged out some of the biggest names in AI technology to take the top spot. This is a reflection of the innovations brought by the ASAPP AI Research team focused on speech-to-text technology.
Transcription data is delivered via API to the destination of your choice in real-time or batches. Whether you’re looking for opportunities to provide agents real-time guidance during calls or simply needing more robust data to feed your analytics, AutoTranscribe is designed with the flexibility to meet your needs.
Purpose-built for CX
ASAPP’s research team approaches transcription through a CX lens, continuously improving AutoTranscribe’s highly accurate ASR capabilities. Unlike generic AI technologies trained on broad sets of data in non-production environments, AutoTranscribe’s AI models are trained on two-way sales and service CX conversations to ensure accuracy wherever your agents are located—at home or in the contact center.
Trained on your customer data
Once deployed, the AI model continues to learn as it’s trained on your business’s specific language, products, contexts, and customer interactions. Over time, accuracy improves and the data becomes even more useful for generating insights and analysis that enhance customer service, increase agent productivity, and improve your bottom line.
Multiply your benefit
You’ll get value from every individual AI service you deploy. And, you’ll get even greater value when you use multiple services together. The network effect of using multiple AI services makes every one of them better for you.
Provides real-time speech-to-text transcription
Delivers highly accurate data to AI services
Trains on your data for your business
Continuously learns, improves with use