AutoAssist™
Real-time agent assistance, at the right time
For the majority of call center agents, the performance gap between top performers and low performers is vast, about 3x. Customers can feel it, and the impact on lifetime value from a single experience is massive. With AutoAssist you can save money by making agents more productive and deliver a delightful experience.
50% reduction in time to proficiency
10% reduction in overall AHT
Top agents perform 3x better
Roll out new policy changes in minutes
How it works
Configure options with no-code tooling
Monitor conversations with ASAPP AI
Send prompts to agents automatically
Detect agent outcome with ASAPP AI
Set specific behaviors and contexts
Detect your specific triggers
Top agents perform 3x better
Dismiss addressed or expired prompts; provide feedback
Make every agent your top agent
Speed up the ramping process to lower costs and elevate interaction quality across your organization. Using AutoAssist reduces the time it takes for agents to become proficient by 50%, which can result in a 10% decrease in Average Handle Time.
Intuitively designed nudges
Reminders for key process steps like greetings, authentication, compliance, and disclosures are prompted at the right moment in the conversation.
Zero overhead real-time guidance
Conversations are analyzed as they happen and precise, real-time recommendations and prompts are generated with no additional effort from your managers.
Instant policy changes via no-code Tooling
You don’t need to code anything to train custom models. Easily configure the AI to target high-value coaching opportunities specific to your business.
AutoAssist
Key capabilities
Step-by-step guided workflows
“Quick answers” sourced from your knowledge base
Reminders for key process steps
Consumer-grade UX fits existing workflows and drives adoption
With pre-built integrations, AutoAssist can be seamlessly deployed into any existing environment, so you quickly realize increased efficiency and CSAT scores.
