Get easy-to-deploy AI services and applications built on our AI Native® platform
AI Services
Choose from a library of services designed to improve contact center efficiency
AutoCompose
Crafts quality agent responses for digital messaging
AutoSummary
Creates high-quality disposition notes automatically
JourneyInsight
Analyzes agent activity in depth, identifies ways to streamline
AutoWorkflow
Automates time-consuming tasks for agents during interactions
AutoTranscribe
Delivers highly accurate speech-to-text transcription.
CoachingInsight
Provides real-time visibility, tools to guide agent performance
CX Applications
Advance key initiatives with comprehensive applications
Agent Journeys™
Analyze the path they take, then help them with automation
Discover what it really takes for an agent to address customers’ needs. Not just what they say, but the actions they take in other systems–in the context of each intent. Then, help your agents by automating portions of their workflow.
“I’m able to help customers so much faster.”
lena, customer service agent
Digital Interactions
Move beyond basic chat. Get AI-powered digital messaging
As more and more customer conversations take place over digital channels, make sure you’re providing a great experience. Engage the power of AI to increase efficiency, improve effectiveness, and grow customer satisfaction–at the same time.
“The ASAPP platform is the foundation of our digital customer experience.”
Kathy Schneider, SVP, DISH Customer Experience Operations
ASAPP Platform
Engage powerful AI Native® technology to change what’s possible
These AI services and applications are fed by our platform’s robust machine learning engine. As you use your services this engine continuously learns your business, so our ML models get better and better. You’ll get value from every individual AI service you deploy. And, you’ll get even greater value when you use multiple services together, a network effect making every one of them better. Learn more.
Industry focus
Elevate the performance of your CX teams
At their best, your agents can be skilled problem solvers, positive brand representatives, and capable revenue generators. Plus their interactions with your customers can provide a wealth of data to help you increase efficiency and effectiveness. Engage the power of AI to support them in getting it right. Learn more.