Tap into our AI Services and Applications designed to transform contact center CX
AI Services
Choose easy-to-deploy AI Services and get immediate results
Better together
Get more from your existing technology when you network our AI services together
Our flexible AI Services work with the tech you already have. It’s easy to get started and make impacts across your organization—agent calls, chats, quality management, training, retention, and more. Engage our AI Services to accelerate productivity gains with machine learning models that get smarter with every customer interaction.
Empower your agents with applications that seamlessly integrate AI-driven automation into their workflows
ASAPP Voice
Get real-time intelligence for your agents, supervisors, and leaders
ASAPP Voice is designed and built for the way your agents work. It anticipates needs and automates processes for your agents—enhancing their workflows and helping them meet customer needs more quickly. You’ll capture data from every call to feed both real-time and historical insights to help you run your operations more efficiently.
ASAPP Messaging
Modernize chat with AI-powered, self-learning digital messaging
As more customer conversations take place over digital channels, ASAPP Messaging delivers flexible, asynchronous messaging to enable contact center transformation. Engage the power of AI to accommodate shifting consumer preferences by enabling them to interact with agents across web chat, asynchronous messaging, SMS, iMessaging and others. And grow customer satisfaction with every interaction.
“The ASAPP platform is the foundation of our digital customer experience.”
“The ASAPP platform is the foundation of our digital customer experience.”
ASAPP AI Cloud for contact centers
Engage powerful AI Native technology to accelerate CX transformation
The ASAPP AI Cloud for contact centers is designed to holistically transform customer service. Its state-of-the art AI services and applications are fed by our robust machine learning engine, purpose-built for the CX production environment. It gets smarter with use, so your value increases with every customer interaction.
AI Native technology
Engage powerful AI Native technology to change what’s possible
These AI Services and Applications are fed by our robust machine learning engine. As you use your services this engine continuously learns your business, so our ML models get better and better. You’ll get value from every individual AI Service you deploy. And, you’ll get even greater value when you use multiple services together, a network effect making every one of them better.
Industry focus
Elevate the performance of your CX teams
At their best, your agents can be skilled problem solvers, positive brand representatives, and capable revenue generators. Plus their interactions with your customers can provide a wealth of data to help you increase efficiency and effectiveness. Engage the power of AI to support them in getting it right.