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Contact Center Automation

Automate Your Contact Center with ASAPP

With ASAPP, you'll boost agent productivity and customer satisfaction — all while lowering operational costs.

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wHY ASAPP

ASAPP Differentiators for Contact Center Automation

ASAPP’s AI-driven solutions automate your contact center, improving efficiency and scalability. It seamlessly integrates with your existing systems, enhancing service quality and reducing costs.

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AI-Native Efficiency

ASAPP’s AI automates routine tasks, allowing agents to focus on complex issues. This leads to faster resolutions, shorter wait times, and happier customers.

Scalability

Effortlessly scale contact center to meet demand fluctuations and business growth without compromising service quality. ASAPP ensures your call center adapts to your needs.

Multichannel Support

Handle customer interactions across voice, email, chat, and more with one platform. ASAPP ensures consistent, high-quality service no matter the channel.

Real-Time Analytics

Track agent performance and customer sentiment instantly. ASAPP’s real-time analytics provide valuable insights to help you make data-driven decisions quickly.

Enhanced Security

ASAPP ensures your customer data is always secure with enterprise-grade encryption and compliance. Maintain operational integrity while safeguarding sensitive information.

Seamless Integrations

Easily integrate ASAPP with your existing CRM, helpdesk, and other tools. Our platform connects smoothly with your systems, delivering efficient operations from day one.

Resources

Explore additional insights on automation in contact centers with our latest resources.

GenerativeAgent launch keynote thumbnail image.

The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.

KEYNOTE
32 MINUTES
Thumbnail for an ebook called "A practical framework for Generative AI in your contact center".

Learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.

ebook
5 minutes
Thumbnail image for an ebook called "Identifying the Ideal Use Cases for Generative Agent".

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

ebook
5 minutes
dON’T TAKE OUR WORD FOR IT

ASAPP brings automation to enterprise contact centers for top brands around the world.

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Real results

"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."

Image of Rich Geraffo, Vice President and Managing Director
Rich Geraffo, Vice President and Managing Director
AWS North America
Real results

"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."

Image of Jay Persaud, Global Emerging Technology Ecosystem Leader
Jay Persaud, Global Emerging Technology Ecosystem Leader
Ernst & Young
Real results

"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”

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Andrew Duncan, CEO
Infosys Consulting
PRODUCT TOUR

Want to see ASAPP in action?

See how ASAPP can transform your contact center operations.

GenerativeAgent

Automate resolutions, not just conversations

GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.

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ASAPPMessaging

Chat & Self-Service Platform

ASAPPMessaging drives digital adoption through self-service automation and agent efficiency.

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Contact Us

Schedule a demo and discover how ASAPP customers are:

  • Lower operational costs without sacrificing quality
  • Improve customer satisfaction at scale
  • Maximize the value of every interaction
  • Extract actionable insights from every call

Complete this form to schedule your introductory call.