Leave LivePerson Behind
Say goodbye to your outdated, unreliable platform with ASAPP, the only AI Native® CX solution with industry-leading agent adoption.
Upgrade to ASAPP & get your first
3 months free.*
Talk to Sales About Making the Switch
The Undisputed Leader in AI-led Innovation
In enterprise CX, managing communication is just part of the challenge. Customers appreciate seamless conversations, but what they really crave is quick, effortless resolutions. To deliver at scale, you can hire an army of agents – or get the industry’s leading platform for AI-led innovation.
How does ASAPP compare
Industry-leading UX and
agent adoption
Clunky for agents, reducing adoption
Clear, simple pricing model based on interaction volume
Complicated pricing model with multiple add-ons
Automated agent responses at every turn of the conversation and fluency-boosting capabilities, like spelling and grammar checks and brand terminology enforcement
Simple Auto-complete
AI Native® from inception
Bolted-on AI to “check the box”
Complex dynamic routing and flexible concurrency
Simple standard routing capabilities
Targeted free text summaries & structured data
Basic free text summaries with limited insights
Ongoing optimization, support, and customer roadmap influence
“We needed to find an agile, collaborative partner to help us engage with our customers in the channels where they want to interact with American Airlines. ASAPP is that partner, and we’ve seen customer engagement improve since launch.” - Julie Rath, VP of Customer Experience and Reservations, American Airlines
“Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy UX.” - From a G2 review
F100 Insurance Company
In a span of just one month, the ASAPP platform seamlessly replaced LivePerson across two business units, effectively serving four distinct channels.
“This is a huge milestone and a stellar accomplishment in our journey to transform from voice-based interaction to proactive and reactive chat. This new relationship also provides us opportunity to uniquely, manage our chat platform and BPO labor relationship to its fullest potential and deliver a state-of-the-art customer experience.” - Chief CX Officer
F500 Insurance Company
Within 30 days of deploying the ASAPP messaging platform, they achieved a 61% augmentation rate and a 28% increase in throughput.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
Why make a switch from LivePerson to ASAPP?
ASAPP Messaging was built with generative AI at its core for transformative agent performance.
Seamless customer control and powerful analytics for supervisors.
Each user experience is as thoughtfully designed as each component.
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*For a limited time, ASAPP is offering credits for free months of service to qualified LivePerson customers entering new agreements with ASAPP for digital messaging services.
This offer is subject to terms and conditions. To qualify, company must have valid proof of current LivePerson agreement. Credit amounts are to be determined based on committed fees and interactions, term length, migration details, and additional due diligence.