Improve agent success with real-time support
Bring agents up to speed faster
Reduce the learning curve for new agents by providing them with AI-driven support tools that help them handle complex interactions confidently.
Make every agent your best agent
Our machine-learning models learn from your top-performing agents so all your agents receive the best support and guidance, in real-time.
Build agent confidence and competency
Equip your agents with the tools they need to handle interactions more efficiently.
Reduce agent attrition
Provide your agents with a more fulfilling and supportive work environment. Reduce high turnover rates and retain your valuable agents.
Reduction in headcount costs
With less turnover, and the ability to use GenerativeAgent® for Tier 1 support, you can significantly cut down on recruiting and training costs.
Learning, integrating, and assisting
1.
Learning phase
Our machine-learning models learn from your best agents and capture the most effective ways to address customer needs.
2.
AI integration
The insights feed our Generative AI products to provide real-time support to all agents.
3.
GenerativeAgent
GenerativeAgent acts as a virtual agent that can autonomously handle Tier 1 support.
Enhance agent skills, efficiency, and job satisfaction
New agent training
Speed up the training process by providing new agents with immediate, AI-driven support. Reduce the learning curve and enhance their confidence.
Performance improvement
Support your agents with real-time guidance and insights. Help them improve their performance and job satisfaction so they grow with your business.
Task automation
Automate repetitive tasks to give your agents more time to focus on complex and fulfilling aspects of their roles.
5x increase in digital adoption
280s saved per conversation
45% containment
73,000 workforce hours saved
Works with your contact center platform
GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.
Pricing
Speed up the training process by providing new agents with immediate, AI-driven support. Reduce the learning curve and enhance their confidence.
FAQs
1
What is GenerativeAgent and how does it improve agent retention?
2
How does GenerativeAgent enhance job satisfaction for agents?
3
How does GenerativeAgent reduce headcount costs?
