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Don't miss our Keynote: Digital Transformation Using Generative AI
An informative discussion between Austin Meyer, Director of Strategic Accounts & Assurant's Jeff Unterreiner, President U.S. Connected Living about the application of generative AI products to improve customer and agent experience at Assurant.
- Hear about real-world use cases for generative AI in Assurant's contact center, learn how to navigate these discussions in your organization and understand why it’s essential to leverage AI products and techniques that solve specific CX/contact center business problems.
- Discover how the right application of AI in your contact centers delivers measurable outcomes, making it easy to demonstrate sustainable business transformation.
With Austin Meyer & Jeff Unterreiner of Assurant
Marriott Brooklyn Bridge, NYC
Tuesday, November 7, 9:40am
Tuesday, November 7, 9:40am
Meet the speakers
Austin Meyer
Director, Strategic Accounts, ASAPP
Austin Meyer is the Director of Strategic Enterprise Accounts at ASAPP, providing thought leadership and technical guidance to customers who have prioritized using AI to better their employee and customer experience. In his previous roles, Austin led Solution Engineering teams at ASAPP and Cambridge Semantics giving him over a decade of experience working with complex data and applying AI/ML to solve real world problems. Meyer graduated from Harvard University and was an athlete on the USA Rowing team for 9 years prior to ASAPP
Austin Meyer is the Director of Strategic Enterprise Accounts at ASAPP, providing thought leadership and technical guidance to customers who have prioritized using AI to better their employee and customer experience. In his previous roles, Austin led Solution Engineering teams at ASAPP and Cambridge Semantics giving him over a decade of experience working with complex data and applying AI/ML to solve real world problems. Meyer graduated from Harvard University and was an athlete on the USA Rowing team for 9 years prior to ASAPP
Jeff Unterreiner
President, U.S. Connected Living, Assurant
Jeff Unterreiner is president of U.S. Connected Living at Assurant. He is focused on helping Connected Living’s clients deliver a better customer experience, increase revenue and build loyalty through premium support and protection offerings including lifecycle management,trade-in and upgrade solutions, extended service contracts and technical support. Unterreine is a member of the CTIA Board of Directors, was named to Dealerscope magazine’s 40 Under 40 list, and is frequently quoted as an expert in trade media, including TWICE Magazine, Warranty Week, Dealerscope and Powersports Business.
Jeff Unterreiner is president of U.S. Connected Living at Assurant. He is focused on helping Connected Living’s clients deliver a better customer experience, increase revenue and build loyalty through premium support and protection offerings including lifecycle management,trade-in and upgrade solutions, extended service contracts and technical support. Unterreine is a member of the CTIA Board of Directors, was named to Dealerscope magazine’s 40 Under 40 list, and is frequently quoted as an expert in trade media, including TWICE Magazine, Warranty Week, Dealerscope and Powersports Business.
ASAPP is revolutionizing the contact center world. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.
We build generative AI for contact centers
Companies cut their spend to serve customers and get rich, actionable insights to understand all interactions
The customer experience is transformed capturing lost revenue opportunities and increasing NPS
Agent productivity increases, boosting performance metrics and quality
ASAPP partners with the best in the world to transform their CX
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Our products
Transformation Delivered
Generative AI for your contact center. Trained on your data for your complex reality.
Make more efficient agents
Provide real-time guidance for your agents, lower costs, and increase customer happiness.
Increase sales conversions
Enhance customer engagement and deliver personalized experiences.
Improve insights & QM
Improve self-service and concurrency
Leverage asynchronous chat
A unified solution addressing agent productivity, low digital adoption, and insights limitations.
Our products help enterprises transform their business
61%
Augmentation Rate in 30 Days F500 Insurance Company
↓25%
Reduction in ACW
F100 Retailer
F100 Retailer
↓8.6%
Decrease in AHT Top Satellite TV Company
↑14%
Increase in CSAT
F500 Telco
F500 Telco
↑127%
Increase in throughput US Airline
↑45%
Increase in NPS scores Global Network Operator
Estimate Your Cost Savings With ASAPP
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“ASAPP has significantly improved our efficiency in a very short time. Not only are we moving interactions from phone to digital, we’re doing it in a way that both our customers and our crew members love.”
Ian Deason
SVP Customer Experience, JetBlue
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"The output is quite impressive."
Executive
F5600 RETAILER
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"It’s clear ASAPP is doing something different—building from the ground up with data scientists actively engaged in innovating and helping drive the product vision."
Zach Thomas
Manager, Contact Center Technology, American Airlines
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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •