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Don't miss our Keynote: Digital Transformation Using Generative AI

An informative discussion between Austin Meyer, Director of Strategic Accounts & Assurant's Jeff Unterreiner, President U.S. Connected Living about the application of generative AI products to improve customer and agent experience at Assurant.

  • Hear about real-world use cases for generative AI in Assurant's contact center, learn how to navigate these discussions in your organization and understand why it’s essential to leverage AI products and techniques that solve specific CX/contact center business problems.
  • Discover how the right application of AI in your contact centers delivers measurable outcomes, making it easy to demonstrate sustainable business transformation.
With Austin Meyer & Jeff Unterreiner of Assurant
Marriott Brooklyn Bridge, NYC
Tuesday, November 7, 9:40am

Meet the speakers

Austin Meyer
Director, Strategic Accounts, ASAPP

Austin Meyer is the Director of Strategic Enterprise Accounts at ASAPP, providing thought leadership and technical guidance to customers who have prioritized using AI to better their employee and customer experience. In his previous roles, Austin led Solution Engineering teams at ASAPP and Cambridge Semantics giving him over a decade of experience working with complex data and applying AI/ML to solve real world problems. Meyer graduated from Harvard University and was an athlete on the USA Rowing team for 9 years prior to ASAPP
Jeff Unterreiner
President, U.S. Connected Living, Assurant

Jeff Unterreiner is president of U.S. Connected Living at Assurant. He is focused on helping Connected Living’s clients deliver a better customer experience, increase revenue and build loyalty through premium support and protection offerings including lifecycle management,trade-in and upgrade solutions, extended service contracts and technical support. Unterreine is a member of the CTIA Board of Directors, was named to Dealerscope magazine’s 40 Under 40 list, and is frequently quoted as an expert in trade media, including TWICE Magazine, Warranty Week, Dealerscope and Powersports Business.
ASAPP is revolutionizing the contact center world. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.

We build generative AI for contact centers

Companies cut their spend to serve customers and get rich, actionable insights to understand all interactions

The customer experience is transformed
capturing lost revenue opportunities and increasing NPS

Agent productivity  increases,
boosting performance metrics and quality

ASAPP Vertical AI powers the next wave of enterprise transformation

Our products

Transformation Delivered

Generative AI for your contact center. Trained on your data for your complex reality.

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Automate away 80% of agent responses.

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Automate call summaries for 100% of your customer interactions.

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Set specific behaviors and contexts to increase compliance and consistency.

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The most accurate real-time speech-to-text technology.

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Intuitively designed nudges guide agents at the right moment in the conversation.

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Improve conversions with personalized, context-aware conversations.

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Automate quality scoring on 100% of customer interactions.

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Easily summarize customer issues to improve self-service.

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Get detailed, actionable analytics with a real-time dashboard.

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The best of chat redefined by generative AI.

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Our products help enterprises transform their business

Augmentation Rate in 30 Days F500 Insurance Company
Reduction in ACW
F100 Retailer
Decrease in AHT Top Satellite TV Company
Increase in CSAT
F500 Telco
Increase in throughput US Airline
Increase in NPS scores Global Network Operator

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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •