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ASAPP, Inc. (“ASAPP”) uses certain sub-processors, and content delivery networks to assist it in providing the ASAPP Services.

What is a Sub-processor?

A sub-processor is a third-party data processor engaged by ASAPP, who has or potentially will have access to or process customer data (which may contain personal data). ASAPP engages different types of sub-processors to perform various functions as explained in the tables below.

Due Diligence

ASAPP undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process customer data.

Contractual Safeguards

ASAPP executes an agreement with our Subprocessors, including but not limited to the requirements to:

  • Restrict the Subprocessors’ access to customer data only to what is necessary to assist ASAPP in providing or maintaining the ASAPP Services, and prohibit the Subprocessor from accessing customer data for any other purpose
  • In connection with their sub-processing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws
  • Make clear that ASAPP will remain responsible for its compliance with the obligations of any applicable agreements between us and our customers and for any acts or omissions of the Subprocessor that cause ASAPP to breach any of its obligations under those agreements
  • Implement and maintain appropriate technical and organizational measures (including measures consistent with those to which ASAPP is contractually committed to adhere to insofar as they are equally relevant to the sub-processor’s processing of Personal Data on ASAPP’s behalf) and provide an annual certification that evidences compliance with this obligation. In the absence of such certification ASAPP reserves the right to audit the sub-processor
  • Promptly inform ASAPP about any actual or potential security breach and cooperate with ASAPP in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable

The information below is a list of third-party sub-processors, and content delivery networks used by ASAPP as of the date of this policy (which ASAPP may use in the delivery and support of its Services).

Sub-processors—Service Data Storage and Processing

ASAPP owns or controls access to the infrastructure that ASAPP uses to host and process customer data submitted to the ASAPP Services, other than as set forth herein. Currently, the ASAPP production systems used for hosting customer data for the ASAPP Services are located in co-location facilities in the United States and Europe and in the infrastructure sub-processors listed below.

Sub-processorServices ProvidedActual Location of ProcessingLink to Security PolicyAddress of Sub-Processor
ASAPP Limited (UK) ASAPP UY SA (Uruguay) ASAPP Canada Inc. (Canada) ASAPP Services India Private Limited (India) ASAPP Employees working remotelyEmployees of ASAPP’s wholly owned subsidiaryUK, Uruguay/Argentina, Canada, India, USProvided by requestProvided by request
Apple Business ChatCustomer CommunicationUSAApple PrivacyOne Apple Park Way, Cupertino, California
AWSHosting services for the ASAPP Platform AI training and prediction API'sUSAAmazon SecurityAWS does not disclose the physical address of their Data Centers. Official AWS address: 410 Terry Avenue North, Seattle, WA 98109-5210, U.S.A.
CloudflareContent distribution, web application firewall and DNS services for web traffic transmitted to and from the ServicesUSACloudfare Trust101 Townsend St., San Francisco, California 94107, USA
CoreWeaveGPU ProcessorUSACoreweave Resources101 Eisenhower Pkwy Ste 106 HQ, United States
Deel GroupEmployer of Record for engineering servicesSri Lanka, GreeceDeel Privacy995 Market St, San Francisco, CA 94103, United States
DeepgramSpeech recognition on non-english languagesUSADeepgram Data Security548 Market St, Suite 25104, San Francisco, CA 94104-5401, USA
Flexential, Inc.Colocation servicesUSAFlexential Compliance600 Forest Point Circle Suite 100 Charlotte, NC 28273, United States
Google Cloud PlatformSpeech-to-text API call managementUSACloud Security548 Market St, Suite 25104, San Francisco, CA 94104-5401, USA
Google MessagingCustomer CommunicationUSAGoogle Policies1600 Amphitheatre Parkway in Mountain View, California.
HumanSignal / LabelStudio Inc.Annotation toolUSAHuman Signal Security548 Market St, Suite 25104, San Francisco, CA 94104-5401, USA
Lohika (part of Capgemini Engineering)Engineering servicesUSA, IndiaCapgemini Privacy Policy1825 S. Grant Street, #400 San Mateo, CA 94402, USA
Meta Platforms, Inc.WhatsApp messaging serviceUSAWhatsapp Security1 Hacker Way, Menlo Park, California, USA
Microsoft Azure OpenAIAI training and predictions APIsUSAMicrosoft Data Privacy1 Microsoft Way, Redmond, WA
OpenAIAI training and predictions APIsUSAOpenAI Privacy3180 18th St, San Francisco, California 94110, US
SisenseData analyticsUSASisense Privacy Policy1359 Broadway, 4th Floor, New York, NY, 10018, United States
SnowflakeData warehousingUSASnowflake Security and Trust CenterSuite 3A, 106 East Babcock Street, Bozeman, Montana 59715, USA
Toptal ServicesEngineering servicesUSA, India, Czech RepublicLtts About UsLtts Privacy Policy48 Market St #36879 San Francisco, CA 94104, USA
TranscribeMeSpeech Transcription Services, and Summarization and Saliency labeling services.USA, Canada, Portugal, UK, Australia, New ZealandTranscribeMe Privacy Policy2150 Shattuck Ave, Suite 250 Berkeley, CA 94704 USA
TransperfectSpeech Transcription Services, and Summarization and Saliency labeling services.USA, UK, CATransperfect Data Security1250 Broadway, 36th Floor, United States
TwilioSends application texts/SMS for customer configured alertsUSATwilio Legal Privacy101 Spear Street, Fifth Floor, San Francisco, United States
ZendeskProduction Incident ReportingUSAZendesk Security989 Market St San Francisco, CA 94103, United States