Sub-processors
ASAPP, Inc. (“ASAPP”) uses certain sub-processors, and content delivery networks to assist it in providing the ASAPP Services.
What is a Sub-processor?
A sub-processor is a third-party data processor engaged by ASAPP, who has or potentially will have access to or process customer data (which may contain personal data). ASAPP engages different types of sub-processors to perform various functions as explained in the tables below.
Due Diligence
ASAPP undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process customer data.
Contractual Safeguards
ASAPP executes an agreement with our Subprocessors, including but not limited to the requirements to:
- Restrict the Subprocessors’ access to customer data only to what is necessary to assist ASAPP in providing or maintaining the ASAPP Services, and prohibit the Subprocessor from accessing customer data for any other purpose
- In connection with their sub-processing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws
- Make clear that ASAPP will remain responsible for its compliance with the obligations of any applicable agreements between us and our customers and for any acts or omissions of the Subprocessor that cause ASAPP to breach any of its obligations under those agreements
- Implement and maintain appropriate technical and organizational measures (including measures consistent with those to which ASAPP is contractually committed to adhere to insofar as they are equally relevant to the sub-processor’s processing of Personal Data on ASAPP’s behalf) and provide an annual certification that evidences compliance with this obligation. In the absence of such certification ASAPP reserves the right to audit the sub-processor
- Promptly inform ASAPP about any actual or potential security breach and cooperate with ASAPP in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable
The information below is a list of third-party sub-processors, and content delivery networks used by ASAPP as of the date of this policy (which ASAPP may use in the delivery and support of its Services).
Sub-processors—Service Data Storage and Processing
ASAPP owns or controls access to the infrastructure that ASAPP uses to host and process customer data submitted to the ASAPP Services, other than as set forth herein. Currently, the ASAPP production systems used for hosting customer data for the ASAPP Services are located in co-location facilities in the United States and Europe and in the infrastructure sub-processors listed below.
Sub-processor | Services Provided | Actual Location of Processing | Link to Security Policy | Address of Sub-Processor |
---|---|---|---|---|
ASAPP Limited (UK) ASAPP UY SA (Uruguay) ASAPP Canada Inc. (Canada) ASAPP Services India Private Limited (India) ASAPP Employees working remotely | Employees of ASAPP’s wholly owned subsidiary | UK, Uruguay/Argentina, Canada, India, US | Provided by request | Provided by request |
Apple Business Chat | Customer Communication | USA | Apple Privacy | One Apple Park Way, Cupertino, California |
AWS | Hosting services for the ASAPP Platform AI training and prediction API's | USA | Amazon Security | AWS does not disclose the physical address of their Data Centers. Official AWS address: 410 Terry Avenue North, Seattle, WA 98109-5210, U.S.A. |
Cloudflare | Content distribution, web application firewall and DNS services for web traffic transmitted to and from the Services | USA | Cloudfare Trust | 101 Townsend St., San Francisco, California 94107, USA |
CoreWeave | GPU Processor | USA | Coreweave Resources | 101 Eisenhower Pkwy Ste 106 HQ, United States |
Deel Group | Employer of Record for engineering services | Sri Lanka, Greece | Deel Privacy | 995 Market St, San Francisco, CA 94103, United States |
Deepgram | Speech recognition on non-english languages | USA | Deepgram Data Security | 548 Market St, Suite 25104, San Francisco, CA 94104-5401, USA |
Flexential, Inc. | Colocation services | USA | Flexential Compliance | 600 Forest Point Circle Suite 100 Charlotte, NC 28273, United States |
Google LLC | Speech-to-text, API call management, Customer Communication, Web Analysis | USA | Cloud SecurityGoogle Privacy Policy | 1600 Amphitheatre Parkway in Mountain View, California |
HumanSignal / LabelStudio Inc. | Annotation tool | USA | Human Signal Security | 548 Market St, Suite 25104, San Francisco, CA 94104-5401, USA |
Lohika (part of Capgemini Engineering) | Engineering services | USA, India | Capgemini Privacy Policy | 1825 S. Grant Street, #400 San Mateo, CA 94402, USA |
Meta Platforms, Inc. | WhatsApp messaging service | USA | Whatsapp Security | 1 Hacker Way, Menlo Park, California, USA |
Microsoft Azure OpenAI | AI training and predictions APIs | USA | Microsoft Data Privacy | 1 Microsoft Way, Redmond, WA |
OpenAI | AI training and predictions APIs | USA | OpenAI Privacy | 3180 18th St, San Francisco, California 94110, US |
Sisense | Data analytics | USA | Sisense Privacy Policy | 1359 Broadway, 4th Floor, New York, NY, 10018, United States |
Snowflake | Data warehousing | USA | Snowflake Security and Trust Center | Suite 3A, 106 East Babcock Street, Bozeman, Montana 59715, USA |
Toptal Services | Engineering services | USA, India, Czech Republic | Ltts About UsLtts Privacy Policy | 48 Market St #36879 San Francisco, CA 94104, USA |
TranscribeMe | Speech Transcription Services, and Summarization and Saliency labeling services. | USA, Canada, Portugal, UK, Australia, New Zealand | TranscribeMe Privacy Policy | 2150 Shattuck Ave, Suite 250 Berkeley, CA 94704 USA |
Transperfect | Speech Transcription Services, and Summarization and Saliency labeling services. | USA, UK, CA | Transperfect Data Security | 1250 Broadway, 36th Floor, United States |
Twilio | Sends application texts/SMS for customer configured alerts | USA | Twilio Legal Privacy | 101 Spear Street, Fifth Floor, San Francisco, United States |
Zendesk | Production Incident Reporting | USA | Zendesk Security | 989 Market St San Francisco, CA 94103, United States |