R&D Innovations

ASAPP - How to Understand Different Levels of AI Systems

How to Understand Different Levels of AI Systems

Understanding the level of an AI system can help predict how the system will change over time – whether it will continuously improve, remain the same, or even degrade. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP - How to Understand Different Levels of AI Systems
ASAPP - Bringing State of the Art Speech Transcription to CX

Bringing State of the Art Speech Transcription to CX

End-to-end architecture improves the scalability and performance of machine learning models for speech transcription to serve enterprise contact center needs better. Read more

Prashant Sridhar
Prashant Sridhar

Engineering Manager

ASAPP - Bringing State of the Art Speech Transcription to CX
ASAPP - Scaling for growth and expansion

Scaling for growth and expansion

AI services should grow with your business. Learn how ASAPP scales to meet your needs, from deployment to continued refinement and expansion. Watch now

Priya Sawant
Priya Sawant

Director of Engineering

ASAPP - Scaling for growth and expansion
ASAPP - Data like you've never seen before in this industry

Data like you’ve never seen before in this industry

Unlock insights to answer any business question. ASAPP offers customers access to an unparalleled breadth of data. Watch now

Jessica Langdorf
Jessica Langdorf

Sr. Director, Product Analytics

ASAPP - Data like you've never seen before in this industry
ASAPP—Ryan McDonald

How task-oriented dialog helps empower agents

Task-oriented dialog elevates AI for the contact center, providing a much richer view of what’s happening so agents can more efficiently serve customers’ needs. Watch now

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

ASAPP—Ryan McDonald
ASAPP—How do you find automation workflows for your contact center?

How do you find automation workflows for your contact center?

How do you identify the right workflows to automate in the contact center? And quickly implement them? ASAPP was awarded a patent for the technology to meet this challenge. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—How do you find automation workflows for your contact center?
ASAPP—Utilizing Pre-trained Language Model for Speech Sentiment Analysis

Utilizing Pre-trained Language Model for Speech Sentiment Analysis

On the path to real-time speech sentiment analysis, new ASAPP research achieves training efficiency gains with transfer learning between spoken and written language domains. Read more

Suwon Shon
Suwon Shon, PhD

Senior Speech Scientist at ASAPP

ASAPP—Utilizing Pre-trained Language Model for Speech Sentiment Analysis
ASAPP—Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts

Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts

Rather than maintaining multiple ASR models that work under varying time constraints or conditions, new ASAPP research introduces a single multi-mode model that can dynamically adjust to different scenarios. Read more

Kwangyoun Kim
Kwangyoun Kim

Senior Speech Scientist at ASAPP

ASAPP—Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts
ASAPP—Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP

Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP

In pursuit of our mission to enhance human performance and automate the world’s workflows, ASAPP is releasing one of the largest annotated datasets for clinical NLP. Read more

James Mullenbach
James Mullenbach

Research Engineer at ASAPP

ASAPP—Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP
ASAPP—Why a little increase in transcription accuracy is such a big deal

Why a little increase in transcription accuracy is such a big deal

Highly accurate speech-to-text transcription can provide tremendous value, but most off-the-shelf ASR models struggle with the words that matter most. Read more

AustinMeyer
Austin Meyer

Head of Solution Design at ASAPP

ASAPP—Why a little increase in transcription accuracy is such a big deal