The most capable AI customer service agent you’ve ever met
GenerativeAgent resolves complex customer issues on its own over voice or chat.
A generative AI agent that delivers more than incremental gains
Dramatically increase contact center capacity, improve the customer service experience, and lower the cost to serve.
Cost savings
↓70%
Self-service automation rates, deflecting higher-cost interactions.
Customer satisfaction
91%
First Contact Resolution (FCR) rates, so customers get what they need, faster.
Resolution speed
3.5x
Faster than a human agent resolving the same complex use case
Enterprise features for simpler
deployment and management
Human-in-the-loop
Every time GenerativeAgent consults a human-in-the-loop agent, it uses the human input to learn and improve performance.
Quality assurance
Capture structured data on every interaction for better reporting. Automatically flag conversations for review and explore in one-click.
Testing and simulation
Easily create new scenarios, with no coding necessary, that safely simulate real customer interactions in test mode.
Enterprise-grade safety
Advanced guardrails and data-protection measures enforce compliance, protect data, and mitigate hallucinations.
Model orchestration
Orchestrate multiple AI models (LLMs), using the latest and best model for the job. This ensures performance and safety.
No-code tooling
A user-friendly console equips your team with no-code tooling to monitor and optimize performance without IT support.
Repurpose APIs
GenerativeAgent can use your existing APIs just as they are. So you can deploy faster with less reliance on your IT team.
Observability
An audit trail documents GenerativeAgent’s actions and reasoning. Aggregate reporting helps you measure performance.
Take a self-guided product tour
Works with your contact center platform
GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.
