Your best agent—every second of every day
GenerativeAgent is the AI customer service platform that delivers personalized service at a level no traditional model can match. Available 24/7, integrated from Day 0, and always improving.
The new standard for AI support agents
GenerativeAgent resolves complex customer issues on its own—plus it never sleeps, forgets, or burns out.
Unlimited capacity, 24/7
Scales automatically to meet demand—day or night, 7 days a week.
Safe and reliable
Uses your knowledge base and robust safety features to prevent hallucinations.
Flexible and conversational
Customers can speak naturally and change topics with ease.
Able to resolve complex issues
Takes action based on conversational context. No prebuilt flows required.
Smart enough to ask for help
Asks a human agent for help when it gets stuck, without escalation.
Better outcomes for your customers and your business
GenerativeAgent boosts efficiency and quality by giving customers more accurate and personalized service.
Increase containment
Resolve complex issues that typically get escalated with AI.
Achieve voice concurrency
Human-in-the-loop agents can oversee multiple calls at once.
No hold or wait times
Customers connect right away - no waiting or calling back during business hours.
Fast first contact resolutions
Customers get what they need faster and get their issue resolved the first time.
Hyper-personalized service
GenerativeAgent adapts to customers instantly, increasing satisfaction and retention.
Reduce human error
GenerativeAgent is grounded in your knowledge base and improves accuracy as it learns.
Learn how ASAPP CXP delivers better customer experience
Explore ASAPP CXP
The AI-native® customer experience platform that delivers instant, personalized resolutions.
Human + AI
Bring human judgment in, where needed, with our Human-in-the-loop Agent (HILA™) workflow.
Interaction Intelligence
Serve smarter and make customers feel known with a single, lifelong customer record.
Voice
Every interaction sounds effortless and stays accurate with natural, low-latency, context-aware voice.
Build
Build, iterate, and test AI agents before going live to deploy quickly and safely.
Observe
AI you can trust with built-in tools for governance, auditing, and full control.
Integrate
Connect to your existing systems to unify data and context without ripping or replacing.
Safety & Security
Enterprise-grade guardrails and data protection measures let you scale with confidence.
Contact us
Deliver faster service at lower costs
