The latest

Filter By Content Type

All
Articles
Videos

Browse By Topic

Customer ExperienceAgentsMeasuring SuccessR&D InnovationsAutomationContact CenterMachine LearningAI Native®TranscriptionSpeech-to-textAI ResearchWorkflowsFuture of CXDigital EngagementConcurrencyVoice of the CustomerNLUASRNLP
ASAPP—Collaboration in the Digital Age: The Value Proposition at the Intersection of People and Machines

Article

Collaboration in the digital age: Value at the intersection of people and machines

Throw out the outdated idea that you have to decide between people and automation. The real win is when the two work together seamlessly. Read more

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—Collaboration in the Digital Age: The Value Proposition at the Intersection of People and Machines
ASAPP—An Urgent Case for Supporting your Contact Center Agents with AI That was Built for Them

Article

An urgent case to support contact center agents with AI built for them

Are you doing everything you can to support your frontline? See how AI can make contact center agents happier AND more productive. Read more

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—An Urgent Case for Supporting your Contact Center Agents with AI That was Built for Them