No more waiting around for partial transcripts or managing quality by listening to a select few call tapes. ASAPP accurately transcribes every word of every call for a fixed, predictable price. Real-time analysis delivers instantly actionable insight – including conversation summaries – plus, you have full voice-of-the customer data to inform decisions across your organization.
Know what agents do as well as what they say
Identify opportunities to streamline agent efforts with Agent Journey Mapping™ – tracking what agents are doing in all your systems, marrying actions and conversations.
Turn talk to text with high accuracy
Empower agents with accurate conversation transcripts at their fingertips. Highlight critical details (example: an address) for quick access.
Save time, improve analytics
Reduce agent workload, cut summarizing time, and increase efficiency with AI-predicted summary notes. You’ll improve consistency, too – better for follow-up and analysis.
See in detail why customers contact you
Deeply understand customer intent. Get a complete picture of why customers call and see changes over time. Great for contact center management – and to inform product and marketing decisions as well.
Capture VoC data on 100% of your calls
Gain rich voice of the customer (VoC) insight with real-time sentiment analysis and machine learning prediction of satisfaction scores. You’ll get a full view of customer perspective – as if every one completed a survey.
Gain insight for better quality management
Instantly see who needs coaching – and on what topics. Get a historical view, too, to identify persistent issues. Spend managers’ time wisely, advance agent skills, and improve supervisor/agent ratios.