No more waiting around for partial transcripts or managing quality by listening to a select few call tapes. ASAPP accurately transcribes every word of every call for a fixed, predictable price. Real-time analysis delivers instantly actionable insight – including conversation summaries – plus, you have full voice-of-the customer data to inform decisions across your organization.
Identify opportunities to streamline agent efforts with Agent Journey Mapping – tracking what agents are doing in all your systems, marrying actions and conversations.
Empower agents with accurate conversation transcripts at their fingertips. Highlight critical details (example: an address) for quick access.
Reduce agent workload, cut summarizing time, and increase efficiency with AI-predicted summary notes. You’ll improve consistency, too – better for follow-up and analysis.
Deeply understand customer intent. Get a complete picture of why customers call and see changes over time. Great for contact center management – and to inform product and marketing decisions as well.
Gain rich voice of the customer (VoC) insight with real-time sentiment analysis and machine learning prediction of satisfaction scores. You’ll get a full view of customer perspective – as if every one completed a survey.
Instantly see who needs coaching – and on what topics. Get a historical view, too, to identify persistent issues. Spend managers’ time wisely, advance agent skills, and improve supervisor/agent ratios.