The latest
Real results in weeks—not months (or years!)
Frustrated by legacy contact center technology, but not up for the heavy lift to add enterprise software? Implement ASAPP AI and see real results in just weeks. Watch now

Gustavo Sapoznik
Founder and CEO, ASAPP
Rethink your approach to AI to realize monumental value.
Layering new technology on old systems may provide small incremental value—but real gains come from rethinking what’s possible and considering a new approach. Watch now

Judith Spitz, PhD
Advisor, ASAPP
CX: A value center, not just a cost center
Changing perception of CX from cost center to value center starts with delivering a great customer experience—which drives loyalty, retention, and repurchase. Watch now

Michael Lawder
Chief Experience Officer, ASAPP
How model calibration leads to better automation
Integrating machine learning into agent workflows can radically increase productivity. But for the best accuracy (and results), you need proper calibration. Read more

Ethan Elenberg, PhD
Research Scientist at ASAPP
How a little micro-automation delivers big productivity gains
Integrate AI-driven micro-automation into the agent workflow and see your contact center productivity soar. Watch now

Rachel Knaster
Chief Product Officer, ASAPP
Training natural language models to understand new customer events in hours
When we apply structured nearest neighbor learning techniques to named entity recognition (NER), we’re able to double performance, improving accuracy and customer experiences. Read more

Yi Yang, PhD
Research Scientist, ASAPP
Improve the metrics that matter by using AI to help agents
Need to improve contact center productivity? Increase CSAT scores? Drive revenue growth? See how ASAPP AI delivers the results you care about. Watch now

Rachel Knaster
Chief Product Officer, ASAPP
Help your WFH agents serve your customers better
Give your WFH agents what they need to provide great customer service. Better than a swivel to ask a neighbor, our AI platform offers support throughout every interaction. Watch now

Rachel Knaster
Chief Product Officer, ASAPP
Innovating to solve complex CX problems
Siloed legacy technology frustrates your customers. See how innovations in AI help you deliver far better customer experiences—and elevate productivity at the same time. Watch now

Gustavo Sapoznik
Founder and CEO, ASAPP
Does AI really improve agent efficiency?
How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more

Heather Reed, PhD
Data Scientist, ASAPP