The latest
Cutting through the complexity using AI
Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now
Yvette Kanouff
Partner of JC2 Ventures and Advisor to ASAPP
Many channels, one conversational thread. It’s what consumers expect.
Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now
Joshua Lachter
VP, Business Development at ASAPP
The consumer is the ultimate winner in the race for accuracy in speech recognition
ASAPP Research takes the lead, moving ahead of Google, with 98.25% ASR accuracy. Consumer companies and the customers they serve are the real winners. Read more
Kyu Han, PhD
Director of Speech Modeling, ASAPP
How AI gives your agent superpowers
Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now
Macario Namie
Chief Marketing Officer, ASAPP
Research feeds product innovation
Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now
Sam Altschul, PhD
Machine Learning Scientist, ASAPP
Fast, accurate transcription and analytics can transform your business
Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now
Tao Ma, PhD
VP of Language Technology group at ASAPP
How machine learning delivers a custom solution for every enterprise
ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now
Michael Griffiths
Data Scientist, ASAPP
How a focus on agents pays off big
Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
The richest CX data on earth isn’t being mined
No new insights in CX? There’s gold in all those customer interactions—you just have to know how to mine it. See how AI gives you measurable advantages. Read more
Chris Arnold
VP, Contact Center Strategy, ASAPP
Academic research vs. solving real world problems
Pushing the limits of AI and taking it beyond exploration to solve real world problems requires great collaboration between our Research and Product teams. Watch now
S.R.K Branavan, PhD
VP of Research at ASAPP