Mike Friedman

Mike Friedman

Mike Friedman is Head of Business Operations at ASAPP. In this role he works to improve the value and delivery of each ASAPP deployment. He has over a decade of experience spanning finance, technology and M&A. He holds an engineering degree from University of Michigan and studied Finance & Entrepreneurship at the Wharton School at the University of Pennsylvania.

How to improve throughput by increasing concurrency—Part 2 of 2

Increase throughput by empowering your agents to manage multiple conversations at once, and by increasing contact volume for these agents. Read more

How to improve throughput by increasing concurrency

Make it easier for agents to manage more than one conversation at a time—in a way your customers will love—and watch throughput soar. Read more