GenerativeAgent® is ready for your call
When asked to verify your order, you can provide any order number, name, or email. To get started dial:
Update and exchange orders
You’re contacting a fictional retailer, Hudson Store, about a pair of sneakers you ordered. GenerativeAgent will help you exchange your shoes for another size or simply return the order. When asked to verify your order, you can provide any order number, name, or email to get started.
Approved capabilities for this use case:
Confirm order details, including size and style
Check inventory for return
Process exchange and generate a return label
Upsell complimentary items to the original order
Try asking this:
How do I exchange my shoes for a different size?
Will I be charged for shipping or return?
Can I add socks to my new order?
How long until the replacement arrives?
Can I track the return and new shipment?
Learn what’s happening in the background to power your conversations
Seamless integration between CX systems
During this conversation, GenAgent takes action to check your order record, look for available sizes of the same product, and offer you the most comparable exchange options. It accesses the retailer’s internal systems to gather information, complete tasks, and initiate processes quickly. Because it works independently, you get to skip the hold music waiting for a human agent and get on with your exchange.
Stays on task and sticks to approved topics
In this conversation, GenerativeAgent was set up to exchange your order for a different size and answer other questions regarding shipping, returns, or your account. Guardrails ensure that responses are accurate, secure, and traceable back to a knowledge base or other designated sources of truth. It also has comprehensive controls and redaction techniques so that sensitive data remains protected.
Keeps CSAT high with personalized experiences
GenerativeAgent uses its LLM capabilities to converse with you naturally, determine your intent, and decide how best to help you update or exchange your order. It gathers relevant data, like your order confirmation and product preferences, as needed. The result is a personalized and streamlined experience that drives customer satisfaction.
Tracks customer sentiment and key metrics
Dashboards track GenerativeAgent performance with pre-built visualizations and data for deeper analysis: intent volume, containment, and task completion are a few examples. During this conversation, GenAgent will make note of your sentiment and automatically generate a summary of the interaction so the contact center can easily connect key performance metrics to the customer experience.
Ready to automate more customer interactions with GenerativeAgent?
Schedule a live demo to learn how ASAPP customers:
Automate resolutions, not just conversations
GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.