GenerativeAgent® is ready for your call
When asked for your confirmation number, you can say any 6-digit combination of numbers and letters. To get started dial:
Rebook flight after cancellation
GenerativeAgent will help you rebook your flight and use frequent flyer miles for a seat upgrade. In your call, you will be greeted and asked for information to verify your account. You can give any combination of numbers and letters as your confirmation code.
What to expect:
It adapts to topic changes but stays on task
It won’t reply to out-of-scope questions
Approved capabilities for this use case:
Rebook flights
Upgrade seat to premium economy or first class
Transfer to a live agent when out of scope requests are made
Learn what’s happening in the background to power your conversations
Seamless integration between CX systems
During this conversation, GenAgent takes action to check your flight record, look for available flights between the same locations, and offer you the most comparable travel options. It accesses the airline’s internal systems to gather information, complete tasks, and initiate processes quickly. Because it works independently, you get to skip the hold music waiting for a human agent and can get on with your trip.
Stays on task and sticks to approved topics
In this conversation, GenerativeAgent was set up to rebook a flight and answer other questions regarding upgrades or your account. Guardrails ensure that responses are accurate, secure, and traceable back to a knowledge base or other designated sources of truth. It also has comprehensive controls and redaction techniques so that sensitive data remains protected.
Keeps CSAT high with personalized experiences
GenerativeAgent uses its LLM capabilities to converse with you naturally, determine your intent, and decide how to best help you rebook your flight. It gathers relevant data, like your flight confirmation and seat preference, as needed. The result is a personalized and streamlined experience that drives customer satisfaction.
Tracks customer sentiment and key metrics
Dashboards track GenerativeAgent performance with pre-built visualizations and data for deeper analysis. Intent volume, containment, and task completion are a few examples. During this conversation, GenAgent will make note of your sentiment and automatically generate a summary of the interaction so the contact center can easily connect key performance metrics to the customer experience.
Ready to automate more customer interactions with GenerativeAgent?
Schedule a live demo to learn how ASAPP customers:
Automate resolutions, not just conversations
GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.